In his book A Working Model for Contingent Faculty, Robert Samuels presents multiple ideas for helping contingent faculty organize to gain equity on campus: in their careers, working conditions, and pay. Samuels critiques current prominent, negative discourse on contingent faculty, offering instead ways to emphasize contingent faculty’s diverse and positive experiences and opportunities. I offer additional insights spurred from Samuels’s ideas, including connecting with student government and finding ways to make writing center work and research more public and apparent to institutional stakeholders (e.g., students, faculty, donors, administrators, boards/trustees).

As more writing centers move to include synchronous chat as a writing center consultation option, writing center researchers and practitioners must continue examining the affordances and constraints of the medium. In this article, we analyze four synchronous online consultation transcripts from one writing center’s pilot program to evaluate consultation patterns and arcs, approaches to teaching and tutoring, and the role of digital language, or netspeak (Crystal 19), in tutors’ feedback. We use this preliminary analysis to argue that writing center tutors can effectively use synchronous tutoring to meet the needs of diverse student populations, but these consultations might be more effective if tutors thoughtfully utilize some of the best practices of face-to-face tutoring. One finding suggests that tutors might engage student writers in online consultations more effectively by employing soliciting and reacting techniques more often than unintentionally using directive structuring practices, which can serve to limit dialogue with student writers (Fanselow 21; Davis et al. 29). Additionally, although netspeak can potentially establish common linguistic ground with writers, tutors should be aware of the disadvantages of using an informal tone and non-academic language in chat consultations; in fact, student writers might benefit from reading tutors’ chat feedback in Edited Academic Discourse. By employing the positive elements of face-to-face consultations in chat sessions, this medium has the potential for effective tutoring in a space where many students feel most comfortable. Our analysis may serve as a heuristic for others to use in assessing chat consultations, developing tutor training, and initiating future research on this consultation option.

In this article, I argue that new media is defined and situated within two distinct scholarly conversations (composing in contemporary society and composing in academia) and has varied definitions supporting arguments made within these overarching conversations. Discussions of new media contribute to rhetoric and composition’s twenty-first-century composing frameworks.