David A. Schell

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David A. Schell's work travels primarily in Technical Communication (100% of indexed citations) · 7 indexed citations.

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  • Technical Communication — 7

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  1. IEEE Transactions on Professional Communication Dec 1986
    Testing online and print user documentation ↗
    David A. Schell
    Abstract

    User-testing of computer documentation is beginning to move into the laboratory. A properly conducted user test offers software producer much more information that cannot be obtained in any other manner. The author discusses the advantages and disadvantages of the previous ways of user testing such as testing in the marketplace, magazine reviews, and prerelease on-site testing (beta tests). In addition, a detailed case study of a laboratory-based usability test is presented.

    technical communication qualitative research digital rhetoric
    doi:10.1109/tpc.1986.6448996