IEEE Transactions on Professional Communication Dec 1986

Testing online and print user documentation

David A. Schell

Abstract

User-testing of computer documentation is beginning to move into the laboratory. A properly conducted user test offers software producer much more information that cannot be obtained in any other manner. The author discusses the advantages and disadvantages of the previous ways of user testing such as testing in the marketplace, magazine reviews, and prerelease on-site testing (beta tests). In addition, a detailed case study of a laboratory-based usability test is presented.

Journal
IEEE Transactions on Professional Communication
Published
1986-12-01
DOI
10.1109/tpc.1986.6448996
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Topics
technical communication qualitative research digital rhetoric
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Citation Context

Cited by in this index (5)

  1. Mirel (1991)
    Critical review of experimental research on the usability of hard copy documentation
    IEEE Transactions on Professional Communication
  2. Skelton (1990)
    Designing communication systems for decentralized organizations: a new role for…
    IEEE Transactions on Professional Communication
  3. Ramey (1989)
    A selected bibliography: a beginner's guide to usability testing
    IEEE Transactions on Professional Communication
  4. Sullivan (1989)
    Beyond a narrow conception of usability testing
    IEEE Transactions on Professional Communication
  5. Grice et al. (1989)
    A discussion of modes and motives for usability evaluation
    IEEE Transactions on Professional Communication

Cites in this index (0)

No references match articles in this index.

CrossRef global citation count: 10 View in citation network → Build reading path →

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