IEEE Transactions on Professional Communication Jan 1989

Beyond a narrow conception of usability testing

P. Sullivan

Abstract

The author points out that construed narrowly, 'usability testing of documentation' can be limited to validating the usability of a nearly completed draft. She explores ways that technical communication can take a broader view of usability and then situate new approaches and studies. She argues that this broader interpretation can given technical communicators ways to talk with others interested in usability and can build a platform for an understanding of usability research that looks beyond the testing of drafts for usability to the tough issues driving usability research.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Journal
IEEE Transactions on Professional Communication
Published
1989-01-01
DOI
10.1109/47.44537
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Open Access
Closed
Topics
technical communication
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Citation Context

Cited by in this index (6)

  1. Jiang et al. (2026)
    User experience in composition: Rethinking the past and mapping the future of w…
    Computers and Composition
  2. Cosgrove (2023)
    Finding the Gap: A Comparison of UX Industry Practices and UX Course Outcomes i…
    IEEE Transactions on Professional Communication
  3. Tham (2022)
    Pasts and Futures of Design Thinking: Implications for Technical Communication
    IEEE Transactions on Professional Communication
  4. Cooke (2010)
    Assessing Concurrent Think-Aloud Protocol as a Usability Test Method: A Technic…
    IEEE Transactions on Professional Communication
  5. Johnson et al. (2007)
    User-Centered Technology in Participatory Culture: Two Decades “Beyond a Narrow…
    IEEE Transactions on Professional Communication
Show all 6 →
  1. Cooke et al. (2005)
    Connecting Usability Education and Research With Industry Needs and Practices
    IEEE Transactions on Professional Communication

Cites in this index (4)

  1. Compton (1986)
    Results of a telephone survey of technical documentation users
    IEEE Transactions on Professional Communication
  2. Schell (1986)
    Testing online and print user documentation
    IEEE Transactions on Professional Communication
  3. Atlas (1981)
    The user edit: Making manuals easier to use
    IEEE Transactions on Professional Communication
  4. Wagner (1980)
    Quality Control Methods for IBM Computer Manuals
    Journal of Technical Writing and Communication
Also cites 18 works outside this index ↓
  1. 10.1147/sj.231.0082
     ↗
  2. 10.1145/357436.357440
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  3. 10.1109/IPCC.1988.24019
     ↗
  4. 10.1109/IPCC.1988.24054
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  5. 10.1109/IPCC.1988.24048
     ↗
  6. 10.1109/IPCC.1988.24046
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  7. 10.1108/eb047591
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  8. 10.1207/s15327051hci0303_2
     ↗
  9. 10.1145/67880.67884
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  10. 10.1145/54386.1046551
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  11. 10.1207/s15327051hci0203_4
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  12. 10.1207/s15327051hci0203_3
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  13. 10.1207/s15327051hci0103_1
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  14. 10.1145/67243.67246
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  15. 10.1145/800045.801572
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  16. norman (1986)
    10.1201/b15703
    User-Centered System Design New Perspectives on Human-Computer Interaction  ↗
  17. 10.1207/s15327051hci0104_4
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  18. 10.1145/357423.357430
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CrossRef global citation count: 72 View in citation network → Build reading path →

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