Quality Control Methods for IBM Computer Manuals

Journal of Technical Writing and Communication Apr 1980

Quality Control Methods for IBM Computer Manuals

Carl B. Wagner

Abstract

This paper summarizes the quality-control methods that the author has used or seen used at five IBM locations that publish various documents. The methods are editing, lead-writer review, peer review, self-review, technical-owner review, reviews by people with special skills, testing, walkthroughs, design review, checklists, mechanical reviews, and user feedback. The author gives his opinions about the advantages and limitations of each method.

Journal: Journal of Technical Writing and Communication
Published: 1980-04-01
DOI: 10.2190/r86d-3wad-5r8d-daux
Topics: multimodality revision

Citation Context

Cited by in this index (2)

Barker (1988)

Feedback in Hightech Writing

Journal of Technical Writing and Communication
Toms (1983)

Writing and Compiling Computer user Documentation in a Text Processing Environment

Journal of Technical Writing and Communication

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