Feedback in Hightech Writing

Abstract

This article is concerned with reviews, surveys, tests, and other formal procedures used in writing for the computer industry that are designed to provide authors and publications managers with information about the quality and nature of documentation. The literature in this area reveals a number of problems with feedback in hightech writing, including the lack of a consistent definition of feedback processes. The article investigates various types of reviews, theoretical aspects of feedback, and elements of feedback specific to hightech writing. This investigation yields three consistent perspectives on feedback: management, style and rhetoric, and research.

Journal
Journal of Technical Writing and Communication
Published
1988-01-01
DOI
10.2190/m6m9-f9la-b2fd-ghbb
CompPile
Search in CompPile ↗
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (2)

  1. Technical Communication Quarterly
  2. Journal of Technical Writing and Communication

References (68) · 11 in this index

  1. Software News
  2. Hightech Writing: How to Write for the Electronics Industry
  3. Proceedings of the 32nd International Technical Communication Conference
  4. Proceedings of the 32nd International Technical Communication Conference
  5. Proceedings of the 28th International Technical Communication Conference
Show all 68 →
  1. Proceedings of the 23rd International Technical Communication Conference
  2. Proceedings of the 33rd International Technical Communication Conference
  3. Bandes H., Defining and Controlling Documentation Quality — Part II, Technical Communication, pp. 69–71, 1986.
  4. Writing Better Computer User Documentation
  5. Journal of Technical Writing and Communication
  6. Creating Effective Documentation for Computer Programs
  7. Proceedings of the 33rd International Technical Communication Conference
  8. Journal of Technical Writing and Communication
  9. Proceedings of the 27th International Technical Communication Conference
  10. Simply Stated
  11. How to Write a Computer Manual: A Handbook of Software Documentation
  12. IEEE Transactions on Professional Communication
  13. Software Manual Production Simplified
  14. Proceedings of the 28th International Technical Communication Conference
  15. Sonderston C., The Usability Edit: A New Level, Technical Communication, pp. 16–18, 1985.
  16. The Levels of Edit
  17. Proceedings of the 32nd International Technical Communication Conference
  18. Proceedings of the 31st International Technical Communication Conference
  19. 10.3233/ISU-1983-3403
  20. Proceedings of the 33rd International Technical Communication Conference
  21. Proceedings of the 31st International Technical Communication Conference
  22. Journal of Technical Writing and Communication
  23. Journal of Technical Writing and Communication
  24. Soft Words, Hard Words: A Common-sense Guide to Creative Documentation
  25. Mills C. B. and Dye K. L., Usability Testing: User Reviews, Technical Communication, pp. 40–44, 1985.
  26. Bethke F. J., Measuring the Usability of Software Manuals, Technical Communication, pp. 13–16, 1983.
  27. Journal of Technical Writing and Communication
  28. IEEE Transactions on Professional Communication
  29. Simply Stated
  30. Proceedings of the 28th International Technical Communication Conference
  31. Proceedings of the 28th International Technical Communication Conference
  32. Bandes H., Defining and Controlling Documentation Quality — Part I, Technical Communication, pp. 6–9, 1986.
  33. Proceedings of the 24th International Technical Communication Conference
  34. Proceedings of the 33rd International Technical Communication Conference
  35. Proceedings of the 20th International Technical Communication Conference
  36. Proceedings of the 32nd International Technical Communication Conference
  37. Research in Technical Communication: A Bibliographic Sourcebook
  38. Journal of Technical Writing and Communication
  39. Proceedings of the 31st International Technical Communication Conference
  40. Proceedings of the 31st International Technical Communication Conference
  41. Proceedings of the 31st International Technical Communication Conference
  42. Proceedings of the 33rd International Technical Communication Conference
  43. Hewlett-Packard Journal
  44. Proceedings of the 31st International Technical Communication Conference
  45. Journal of Technical Writing and Communication
  46. Computers in Mechanical Engineering
  47. Proceedings of the 27th International Technical Communication Conference
  48. Edgerton V., Conflict of Interest Points as Reflected in EDP Documentation, in Word Processing and Automated …
  49. Proceedings of the 28th International Technical Communication Conference
  50. 10.1109/TSE.1986.6312969
  51. Proceedings of the 28th International Technical Communication Conference
  52. Whalen E. A., A Computerized Document-tracking System on UNIX, Technical Communication, pp. 62–68, 1986.
  53. 10.1109/TSE.1986.6312987
  54. Proceedings of the 31st International Technical Communication Conference
  55. Selle E., Editorial Processing Center for Journal and Book Publications, Proceedings of the 24th Internationa…
  56. Morem M., Reviews of Software Manuals, Technical Communication, pp. 17–19, 1980.
  57. IEEE Transactions on Professional Communication
  58. 10.1080/01449298608914511
  59. Barker T. T. Perspectives on Software Documentation: A Collection of Essays, (in progress). Status: prospectu…
  60. 10.1300/J025v04n01_09
  61. Computers and Composition
  62. Collegiate Microcomputer
  63. The Technical Writing Teacher