Communication Models for Computer-Mediated Information Systems

Ben F. Barton University of Michigan–Ann Arbor ; Marthalee S. Barton University of Michigan–Ann Arbor

Abstract

The article argues the relevance and utility of communication theory and models in the research, design and development of computer-mediated information systems. Toward this end, the underlying communication model of early management information systems (MIS), termed the information-transfer (IT) model, is derived. In particular, MIS are examined from seven aspects: epistemological and ideological bases, context, agents, problems addressed, nature and role of communication. The widely acknowledged failures of early MIS are traced to shortcomings of the underlying IT model. A model reflecting recent developments in communication theory is also presented, and state-of-the-art information systems are described and critiqued with reference to both communication models. The critique suggests directions for information-system development based on sounder communication theory.

Journal
Journal of Technical Writing and Communication
Published
1984-10-01
DOI
10.2190/nplb-k48g-mxkh-9bm6
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Cited by in this index (2)

  1. Journal of Business and Technical Communication
  2. Journal of Technical Writing and Communication

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