Abstract

This article offers productive usability as a usability approach that focuses on the usefulness of civic Web sites. Although some sites meet traditional usability standards, civic sites might fail to support technical literacy, productive inquiry, collaboration, and a multidimensional perspective—all essential ingredients for citizen-initiated change online. In this article, we map productive usability onto broader philosophies of usability and offer a framework for rethinking usability in civic settings and for teaching productive usability.

Journal
Technical Communication Quarterly
Published
2012-07-01
DOI
10.1080/10572252.2012.673953
Open Access
Closed
Topics

Citation Context

Cited by in this index (21)

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  14. Journal of Business and Technical Communication
  15. Journal of Technical Writing and Communication
  16. Technical Communication Quarterly

Cites in this index (2)

  1. Technical Communication Quarterly
  2. College Composition and Communication
Also cites 11 works outside this index ↓
  1. 10.1016/S0962-6298(00)00064-0
  2. 10.1177/0170840607088018
  3. 10.1146/annurev.soc.26.1.463
  4. 10.1088/0963-6625/3/1/001
  5. User-centered technology in participatory culture: Two decades “beyond a narrow conceptio…
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  6. 10.1111/0047-2786.00032
  7. 10.1353/jae.2007.0003
  8. 10.1093/oso/9780195092691.001.0001
  9. 10.1177/0963662504042690
  10. 10.1109/47.44537
  11. 10.1177/016224399101600108
CrossRef global citation count: 55 View in citation network →