Communication Design Quarterly Mar 2017

User value and usability in technical communication

Keshab R. Acharya

Abstract

This entry defines value from users' perspectives and discusses the need to consider "user value" as an important framework for enhancing product usability in technical communication. Arguing it is essential to involve users in the process of product design, the paper emphasizes the need to recognize users as value co-creators. To further enhance and extend the study of usability, this article proposes a value proposition approach to design and notes such an approach can help communication designers effectively design, test, and deliver materials end users want and value.

Journal
Communication Design Quarterly
Published
2017-03-27
DOI
10.1145/3071078.3071083
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Topics
multimodality technical communication

Citation Context

Cited by in this index (2)

  1. Anabire (2025)
    Using Social Media as a User-Centered Design Tool: Types of User Feedback Usefu…
    Communication Design Quarterly
  2. Thominet (2018)
    How to be open
    Communication Design Quarterly

Cites in this index (10)

  1. Chong (2016)
    The Pedagogy of Usability: An Analysis of Technical Communication Textbooks, An…
    Technical Communication Quarterly
  2. Zhang et al. (2015)
    Influences on Creativity in Technical Communication: Invention, Motivation, and…
    Technical Communication Quarterly
  3. Blythe et al. (2014)
    Professional and Technical Communication in a Web 2.0 World
    Technical Communication Quarterly
  4. Alexander (2013)
    The Usability of Print and Online Video Instructions
    Technical Communication Quarterly
  5. Simmons et al. (2012)
    Productive Usability: Fostering Civic Engagement and Creating More Useful Onlin…
    Technical Communication Quarterly
Show all 10 →
  1. Andrews et al. (2012)
    A New Method in User-Centered Design: Collaborative Prototype Design Process (CPDP)
    Journal of Technical Writing and Communication
  2. Albers (2009)
    Design for Effective Support of User Intentions in Information-Rich Interactions
    Journal of Technical Writing and Communication
  3. Scott (2008)
    The Practice of Usability: Teaching User Engagement Through Service-Learning
    Technical Communication Quarterly
  4. Salvo (2001)
    Ethics of Engagement: User-Centered Design and Rhetorical Methodology
    Technical Communication Quarterly
  5. Breuch et al. (2001)
    Usability Instruction in Technical Communication Programs
    Journal of Business and Technical Communication
Also cites 17 works outside this index ↓
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CrossRef global citation count: 13 View in citation network →

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