Perspectives on Usability Testing with IoT Devices in Technical Communication Courses

David Wright Missouri University of Science and Technology

Abstract

This article offers perspectives on adopting smart home technology into usability testing for technical and professional communication (TPC) courses. Usability is a valued skill for technical communicators. However, usability testing methods have their problems as pedagogical tools. Internet-of-Things (IoT) devices and Smart Home Technology (SHT) may offer instructors tools to overcome some of those problems. This article details advantages and concerns associated with using SHT for curricular usability testing.

Journal
Technical Communication Quarterly
Published
2024-01-02
DOI
10.1080/10572252.2023.2194345
CompPile
Search in CompPile ↗
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (0)

No articles in this index cite this work.

References (52) · 16 in this index

  1. Communication Design Quarterly
  2. 10.55177/tc584938
  3. 10.1007/1-85233-854-7_2
  4. Usability testing essentials: Ready, set… test!
  5. Understanding your users: A practical guide to user research methods
Show all 52 →
  1. 10.1007/978-3-030-15742-5_7
  2. Anthropology-based computing: Putting the human in human-computer interaction
  3. Budiu R. & Laubheimer P. (2018). Intelligent assistants have poor usability: A user study of alexa google ass…
  4. Technical Communication Quarterly
  5. IEEE Transactions on Professional Communication
  6. IEEE Transactions on Professional Communication
  7. 10.1145/3356317.3356326
  8. Technical editing: An introduction to editing in the workplace
  9. 10.1145/584955.584960
  10. 10.1007/978-3-030-49059-1_30
  11. Rhetoric and experience architecture
  12. 10.1057/palgrave.ejis.3000338
  13. Journal of Business and Technical Communication
  14. 10.1007/978-3-319-92189-1_12
  15. 10.11591/ijeecs.v7.i1.pp107-115
  16. 10.1007/978-3-030-52575-0_54
  17. Usability testing of spoken conversational systems
    Journal of Usability Studies
  18. ISO 9241-11. (2018). Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts. R…
  19. IEEE Transactions on Professional Communication
  20. Technical Communication Quarterly
  21. 10.1080/23311886.2015.1115654
  22. Keeping S. (2019). Me not smart: Connected home tech isn’t living up to the hype. Cabling Installation and Ma…
  23. 10.1111/jcc4.12177
  24. Toward understanding important workplace issues for technical communicators
    Technical Communication
  25. 10.1016/j.chb.2017.06.031
  26. 10.1080/10447318.2014.930311
  27. IEEE Transactions on Professional Communication
  28. Emotional design. Why we love (or hate) everyday things
  29. 10.1007/s00779-019-01302-4
  30. How smart, connected products are transforming competition
    Harvard Business Review
  31. IEEE Transactions on Professional Communication
  32. IEEE Transactions on Professional Communication
  33. Handbook of usability testing
  34. 10.1109/ncm.2008.141
  35. 10.2190/pl1
  36. Technical Communication Quarterly
  37. 10.1080/10447318.2020.1857135
  38. 10.1080/10447318.2022.2085406
  39. IEEE Transactions on Professional Communication
  40. 10.1109/ipcc.2015.7235831
  41. Takahashi D. (2017). PwC: 81% of consumers are aware of smart homes but only 26% want one. Retrieved from htt…
  42. Interactivity in an age of immersive media: Seven dimensions for wearable technology, int…
    Technical Communication
  43. Usability testing n.d. Usability.gov. Retrieved from https://www.usability.gov/how-to-and-tools/methods/usabi…
  44. Technical Communication Quarterly
  45. Journal of Technical Writing and Communication
  46. Communication Design Quarterly
  47. Communication Design Quarterly