IEEE Transactions on Professional Communication Sep 2010

Technical Communication and Usability: Intertwined Strands and Mutual Influences

Janice Redish

Abstract

Technical communication and usability (user experience, or UX) have a long, intertwined history, dating back at least to the 1970s. The author, who has been active in both fields for the last three decades, gives many examples of how technical communicators have influenced UX practice and how usability specialists have influenced technical communication. The author also explores how technical communicators can continue to contribute to future UX theory, research, and practice through collaboration, through their communication skills, dealing with the reality of ever-increasing complexity in products and processes and dealing with the need to adapt to more rapid change.

Journal
IEEE Transactions on Professional Communication
Published
2010-09-01
DOI
10.1109/tpc.2010.2052861
CompPile
Open Access
Closed
Topics
collaborative writing technical communication
Export
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Citation Context

Cited by in this index (44)

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