Measuring the value added by professional technical communicators

Abstract

To measure how technical communicators can improve an organization's return on investment, reductions in calls for support, increases in customer satisfaction, or increases in workers' productivity may be measured. The authors describe a project funded by the Society for Technical Communication in which they are studying how technical communicators add value by increasing an organization's return on its investment. A project questionnaire is included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Journal
IEEE Transactions on Professional Communication
Published
1993-01-01
DOI
10.1109/47.238057
CompPile
Open Access
Closed
Topics
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Citation Context

Cited by in this index (7)

  1. Communication Design Quarterly
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication
  4. IEEE Transactions on Professional Communication
  5. IEEE Transactions on Professional Communication
Show all 7 →
  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication

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