IEEE Transactions on Professional Communication Jan 1993

Measuring the value added by professional technical communicators

J. Redish ; J. Ramey

Abstract

To measure how technical communicators can improve an organization's return on investment, reductions in calls for support, increases in customer satisfaction, or increases in workers' productivity may be measured. The authors describe a project funded by the Society for Technical Communication in which they are studying how technical communicators add value by increasing an organization's return on its investment. A project questionnaire is included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Journal
IEEE Transactions on Professional Communication
Published
1993-01-01
DOI
10.1109/47.238057
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Closed
Topics
technical communication
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Citation Context

Cited by in this index (5)

  1. Redish (2010)
    Technical Communication and Usability: Intertwined Strands and Mutual Influences
    IEEE Transactions on Professional Communication
  2. Khatri et al. (2006)
    Cognitive Fit Between Conceptual Schemas and Internal Problem Representations: …
    IEEE Transactions on Professional Communication
  3. Siau et al. (2005)
    Technical Communication in Information Systems Development: The Use of Cognitiv…
    IEEE Transactions on Professional Communication
  4. Fisher (1999)
    The value of the technical communicator's role in the development of informatio…
    IEEE Transactions on Professional Communication
  5. Smart et al. (1996)
    The effect of documentation on customer perception of product quality
    IEEE Transactions on Professional Communication

Cites in this index (0)

No references match articles in this index.

Also cites 1 work outside this index ↓
  1. 10.1177/154193129003401203
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