IEEE Transactions on Professional Communication Jan 1993

Measuring the value added by professional technical communicators

J. Redish ; J. Ramey

Abstract

To measure how technical communicators can improve an organization's return on investment, reductions in calls for support, increases in customer satisfaction, or increases in workers' productivity may be measured. The authors describe a project funded by the Society for Technical Communication in which they are studying how technical communicators add value by increasing an organization's return on its investment. A project questionnaire is included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Journal
IEEE Transactions on Professional Communication
Published
1993-01-01
DOI
10.1109/47.238057
CompPile
Open Access
Closed
Topics
technical communication
Export
BibTeX RIS

Citation Context

Cited by in this index (7)

  1. Acharya (2017)
    User value and usability in technical communication: a value-proposition design model
    Communication Design Quarterly
  2. Redish (2010)
    Technical Communication and Usability: Intertwined Strands and Mutual Influences
    IEEE Transactions on Professional Communication
  3. Khatri et al. (2006)
    Cognitive Fit Between Conceptual Schemas and Internal Problem Representations: …
    IEEE Transactions on Professional Communication
  4. Siau et al. (2005)
    Technical Communication in Information Systems Development: The Use of Cognitiv…
    IEEE Transactions on Professional Communication
  5. Fisher (1999)
    The value of the technical communicator's role in the development of informatio…
    IEEE Transactions on Professional Communication
Show all 7 →
  1. Fisher (1999)
    The value of the technical communicator's role in the development of informatio…
    IEEE Transactions on Professional Communication
  2. Smart et al. (1996)
    The effect of documentation on customer perception of product quality
    IEEE Transactions on Professional Communication

References (11)

  1. caernarven-smith (1990)
    Annotated bibliography on costs, productivity, quality, and profitability in technical pu…
    Tech Commun
  2. barr (1990)
    Documentation and training productivity benchmarks
    Tech Commun
  3. (1989)
    Simply Stated
  4. karat (1992)
    Cost-justifying human factors support on software development projects
    Human Factors Society Bulletin
  5. (1986)
    Simply Stated
Show all 11 →
  1. 10.1177/154193129003401203
     ↗
  2. schriver (1993)
    Quality in document design: Issues and controversies
    Tech Commun
  3. steehouder (1992)
    Studies of Functional Text Quality
  4. murphy (1992)
    Researching benchmarks for a corporate documentation group
    Proc 39th Annual Conf Society for Technical Communication
  5. jereb (1991)
    Plain Language Principles and Practice
  6. murphy (1992)
    Analyzing your publications business
    Proc 39 th Annual Conf Society for Technical Communication
CrossRef global citation count: 15 View in citation network → Build reading path →

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