Abstract

The range of roles performed by technical communicators during the systems development process was identified and published from a 1997 survey of Australian technical communicators. Follow-up case study research investigated the development of 20 information systems. The research sought to quantify the technical communicator's contribution from the external viewpoint of developers and users. The paper describes the major findings from this research. The results support the 1997 survey findings that technical communicators do contribute positively to information systems development. The results quantitatively demonstrate that users are significantly more satisfied with computer systems where technical communicators are involved in the development process.

Journal
IEEE Transactions on Professional Communication
Published
1999-01-01
DOI
10.1109/47.784566
CompPile
Open Access
Closed
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Citation Context

Cited by in this index (7)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
  3. Journal of Business and Technical Communication
  4. Technical Communication Quarterly
  5. IEEE Transactions on Professional Communication
Show all 7 →
  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication

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