IEEE Transactions on Professional Communication Jan 1999

The value of the technical communicator's role in the development of information systems

J. Fisher

Abstract

The range of roles performed by technical communicators during the systems development process was identified and published from a 1997 survey of Australian technical communicators. Follow-up case study research investigated the development of 20 information systems. The research sought to quantify the technical communicator's contribution from the external viewpoint of developers and users. The paper describes the major findings from this research. The results support the 1997 survey findings that technical communicators do contribute positively to information systems development. The results quantitatively demonstrate that users are significantly more satisfied with computer systems where technical communicators are involved in the development process.

Journal
IEEE Transactions on Professional Communication
Published
1999-01-01
DOI
10.1109/47.784566
CompPile
Open Access
Closed
Topics
technical communication qualitative research digital rhetoric
Export
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Citation Context

Cited by in this index (7)

  1. Xu et al. (2010)
    Information Seeking in an Information Systems Project Team
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  2. Siau et al. (2005)
    Technical Communication in Information Systems Development: The Use of Cognitiv…
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  3. Smart et al. (2002)
    Using Customer Data to Drive Documentation Design Decisions
    Journal of Business and Technical Communication
  4. Wojahn et al. (2001)
    Blurring Boundaries between Technical Communication and Engineering: Challenges…
    Technical Communication Quarterly
  5. Hartwick et al. (2001)
    Communication as a dimension of user participation
    IEEE Transactions on Professional Communication
Show all 7 →
  1. Gallivan (2001)
    Meaning to change: how diverse stakeholders interpret organizational communicat…
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  2. Brammer (2000)
    Profile of Janet Rochester
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References (13) · 4 in this index

  1. Fisher (1998)
    Defining the role of a technical communicator in the development of information…
    IEEE Transactions on Professional Communication
  2. feinberg (1995)
    content for a course in technical communication: results of a survey
    Perspectives on the Profession of Technical Communication
  3. little (1995)
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    Perspectives on the Profession of Technical Communication
  4. miles (1994)
    Qualitative Data Analysis
  5. stc-manitoba (1994)
    Study and Report on Current and Desirable Standards for Technical Communication in Western Canada
Show all 13 →
  1. Shand (1994)
    User manuals as project management tools. II. Practical applications
    IEEE Transactions on Professional Communication
  2. Redish et al. (1993)
    Measuring the value added by professional technical communicators
    IEEE Transactions on Professional Communication
  3. Redish et al. (1993)
    Measuring the value added by professional technical communicators
    IEEE Transactions on Professional Communication
  4. pieratti (1995)
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    Tech Commun
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     ↗
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CrossRef global citation count: 10 View in citation network → Build reading path →

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