-
smart (1995)
defining quality in technical communication: a holistic approach
Tech Commun
-
schriver (1993)
quality in document design: issues and controversies
Tech Commun
-
10.2307/1252310
-
porter (1980)
Competitive Strategy Technique for Analyzing Industries and Competitors
-
garvin (1988)
Managing Quality The Strategic and Competitive Edge
-
broh (1982)
Managing Quality for Higher Profits
-
dobyns (1991)
Quality or Else The Revolution in World Business
-
10.1086/209428
-
10.1097/01.CCM.0000115256.47517.43
-
spencer (1995)
a good user's guide means fewer support calls and lower support costs
Tech Commun
-
foster (1993)
if you read the manual, you need to read between the lines
Infoworld
-
bresko (1991)
the need for technical communicators on the software development team
Tech Commun
-
conklin (1993)
the next step: an integrated approach to computer documentation
Tech Commun
-
bishop (0)
practicalities: parallel product and document development
Tech Commun
-
steve (1993)
coping with downsizing as a writing and editing group
Tech Commun
-
mckenna (1993)
the write way' to iso 9000
Industry Week
-
u s department of commerce office of consumer affairs (1984)
How plain English works for business Twelve case studies
-
crosby (1979)
Quality Is Free The Art of Making Quality Certain
-
sakson (1991)
the dilemma of reorganization
Proc 38th Int Tech Communication Conf
-
barchilon (1993)
special section: technical communicators and downsizing in industry
Tech Commun
-
Redish et al. (1993)
IEEE Transactions on Professional Communication
-
deming (1986)
Out of the Crisis
-
blackwell (1995)
a good installation guide means fewer support calls and lower support costs
Tech Commun
-
scheaffer (1995)
Elementary Survey Sampling
-
smudde (1993)
downsizing technical communication: the risk to corporate success
Tech Commun
-
rencher (1995)
Multivariate Methods Analysis
-
10.1007/978-1-4899-3242-6
-
10.1287/mnsc.41.9.1456
-
hosmer jr (1989)
Applied Logistic Regression