J. Redish

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J. Redish's work travels primarily in Technical Communication (100% of indexed citations) · 7 indexed citations.

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  • Technical Communication — 7

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  1. IEEE Transactions on Professional Communication Jan 1993
    Measuring the value added by professional technical communicators ↗
    J. Redish; J. Ramey
    Abstract

    To measure how technical communicators can improve an organization's return on investment, reductions in calls for support, increases in customer satisfaction, or increases in workers' productivity may be measured. The authors describe a project funded by the Society for Technical Communication in which they are studying how technical communicators add value by increasing an organization's return on its investment. A project questionnaire is included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

    technical communication
    doi:10.1109/47.238057