IEEE Transactions on Professional Communication Sep 2010

Synthesizing IT Case Studies of Nonprofits Using a Multiple-Level Patterns-Based Framework

Sue E. Kase Pennsylvania State University ; Yang Zhang Pennsylvania State University ; John M. Carroll Pennsylvania State University ; Mary Beth Rosson Pennsylvania State University

Abstract

To better understand how individuals, groups, and organizations can use information systems more effectively, a research approach closer to the level of social interchange is required. A multiple-level, sustainable, information-technology (IT) learning framework, rooted in patterns of practice and constructed by participatory action research, offers an alternative methodology for investigating sustainable strategies of IT learning. The framework evolved from concrete instances of IT learning across organizational case studies. A patterns-based analysis of the ethnographic data enabled the examination of informal IT learning in community contexts and the identification of IT interventions more likely to produce successful learning outcomes.

Journal
IEEE Transactions on Professional Communication
Published
2010-09-01
DOI
10.1109/tpc.2010.2052858
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Open Access
Closed
Topics
modern rhetorical theory qualitative research
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Citation Context

Cited by in this index (1)

  1. Redish (2010)
    Technical Communication and Usability: Intertwined Strands and Mutual Influences
    IEEE Transactions on Professional Communication

Cites in this index (1)

  1. Carroll et al. (2006)
    Case Studies as Minimalist Information
    IEEE Transactions on Professional Communication
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CrossRef global citation count: 5 View in citation network → Build reading path →

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