Communication Design Quarterly Sep 2024 Open Access

An Experience Report on the Opportunities and Challenges of a Community-Engaged User Experience (CEUX) Pedagogy for a Masters-Level Course

Sidouane Patcha Portland State University ; Sarah Read Portland State University

Abstract

In this experience report, we share our approach to a Community-Engaged User Experience (CEUX) (Lee et al., 2023) pedagogy for a graduate-level technical writing research methods course in a traditional English department at Portland State University. We narrate the institutional context and history of the course and two sections of the course with different community partners: the Spring 2022 collaboration with the Oregon Health Authority (OHA) focused on the state's COVID-19 response websites and the Spring 2023 collaboration with the Oregon Health & Science University (OHSU) focused on OHSU's main website and its Spanish and Russian microsites. We discuss the opportunities and challenges of each instance of the course and of our variation of a "one-to-many" model for CEUX.

Journal
Communication Design Quarterly
Published
2024-09-01
DOI
10.1145/3658422.3658428
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Topics
writing pedagogy collaborative writing technical communication
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