Communication Design Quarterly Sep 2024

An Experience Report on the Opportunities and Challenges of a Community-Engaged User Experience (CEUX) Pedagogy for a Masters-Level Course

Sidouane Patcha ; Sarah Read

Abstract

In this experience report, we share our approach to a Community-Engaged User Experience (CEUX) (Lee et al., 2023) pedagogy for a graduate-level technical writing research methods course in a traditional English department at Portland State University. We narrate the institutional context and history of the course and two sections of the course with different community partners: the Spring 2022 collaboration with the Oregon Health Authority (OHA) focused on the state's COVID-19 response websites and the Spring 2023 collaboration with the Oregon Health & Science University (OHSU) focused on OHSU's main website and its Spanish and Russian microsites. We discuss the opportunities and challenges of each instance of the course and of our variation of a "one-to-many" model for CEUX.

Journal
Communication Design Quarterly
Published
2024-09-01
DOI
10.1145/3658422.3658428
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Topics
empirical research multimodality technical communication

Citation Context

Cited by in this index (0)

No articles in this index cite this work.

Cites in this index (6)

  1. Lee et al. (2023)
    Community-Engaged User Experience Pedagogy: Stories, Emergent Strategy, and Pos…
    Communication Design Quarterly
  2. Batova (2021)
    An Approach for Incorporating Community-Engaged Learning in Intensive Online Cl…
    Technical Communication Quarterly
  3. Rose et al. (2021)
    User Experience and Technical Communication: Beyond Intertwining
    Journal of Technical Writing and Communication
  4. Rose et al. (2017)
    Making practice-level struggles visible
    Communication Design Quarterly
  5. Zhou (2014)
    "That usability course"
    Communication Design Quarterly
Show all 6 →
  1. Scott (2008)
    The Practice of Usability: Teaching User Engagement Through Service-Learning
    Technical Communication Quarterly
Also cites 7 works outside this index ↓
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CrossRef global citation count: 0 View in citation network →

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