Communication Design Quarterly Sep 2023

Community-Engaged User Experience Pedagogy: Stories, Emergent Strategy, and Possibilities

Soyeon Lee ; Heather Noel Turner ; Emma J. Rose

Abstract

In this article, we discuss the unique challenges of Community-Engaged User Experience (CEUX) by using storytelling and present a framework of emergent patterns (brown, 2017) to make visible labor, practice, and messiness of the process of building, maintaining, and renewing partnerships with community members and partners. We share three models for CEUX engagements: one-to-many, many-to-many, and one-to-plural. Within the models, we detail the structure of each CEUX engagement, what students did, and the affordances and constraints of each model. In addition, we share thoughts or voices from the community partners or collaborators or students engaged in the projects. We conclude by connecting the models to the elements of Emergent Strategy in the section From Patterns to Possibilities where we call on fellow instructors and community partners to embrace abundance-oriented questions.

Journal
Communication Design Quarterly
Published
2023-09-01
DOI
10.1145/3592367.3592371
CompPile
Search in CompPile ↗
Topics
multimodality technical communication race and writing multilingual writers voice and style

Citation Context

Cited by in this index (6)

  1. Tham (2025)
    Design Thinking in Business and Professional Communication Pedagogy: A Review o…
    Business and Professional Communication Quarterly
  2. Kong (2025)
    Visualizing Flint Lead Contamination Risks: Building a Critical Rhetorical Risk…
    Communication Design Quarterly
  3. Atherton et al. (2024)
    Building Empathy through Classroom and Community Integration in a Multidiscipli…
    Communication Design Quarterly
  4. Smith et al. (2024)
    17 Students, 1 Project: Design Thinking Pedagogy for a Large-Scale UX Community…
    Communication Design Quarterly
  5. Gomes (2024)
    Localizing Labor-Based Contract Grading for a Community-Engaged UX Course
    Communication Design Quarterly
Show all 6 →
  1. Patcha et al. (2024)
    An Experience Report on the Opportunities and Challenges of a Community-Engaged…
    Communication Design Quarterly

Cites in this index (8)

  1. Nur (2022)
    On Being and Becoming Black in a Globally Dispersed Diaspora
    Rhetoric Society Quarterly
  2. Batova (2021)
    An Approach for Incorporating Community-Engaged Learning in Intensive Online Cl…
    Technical Communication Quarterly
  3. Green (2021)
    Resistance as Participation: Queer Theory’s Applications for HIV Health Technol…
    Technical Communication Quarterly
  4. Dorpenyo (2019)
    Risky Election, Vulnerable Technology: Localizing Biometric Use in Elections fo…
    Technical Communication Quarterly
  5. Rose et al. (2017)
    Making practice-level struggles visible
    Communication Design Quarterly
Show all 8 →
  1. Jones (2016)
    Found Things: Genre, Narrative, and Identification in a Networked Activist Orga…
    Technical Communication Quarterly
  2. Walton et al. (2015)
    Values and Validity: Navigating Messiness in a Community-Based Research Project…
    Technical Communication Quarterly
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    The Practice of Usability: Teaching User Engagement Through Service-Learning
    Technical Communication Quarterly
Also cites 11 works outside this index ↓
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CrossRef global citation count: 16 View in citation network →

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