Communication Design Quarterly Dec 2025

Conversation Design: The Evolving Paradigm in Technical and Professional Communication

Nadya Shalamova ; Gustav Verhulsdonck

Abstract

As Technical and Professional Communication (TPC) adopts User Experience (UX) methods, gaps persist in integrating UX-specific knowledge and practices into curricula. This article advocates for Conversation Design (CxD) as a crucial yet overlooked intersection of TPC and UX. CxD focuses on creating human-centered interactions for chatbots, voice assistants and other conversational interfaces, aligning well with TPC's rhetorical foundations in audience, purpose, and context. Integrating CxD into TPC curricula equips students for emerging industry demands and drives academic innovation. The article defines CxD, examines its relevance to TPC, offers instructional strategies, and presents a course-based case study as a curricular model.

Journal
Communication Design Quarterly
Published
2025-12-01
DOI
10.1145/3787586.3787589
CompPile
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Topics
qualitative research multimodality technical communication professional writing multilingual writers voice and style

Citation Context

Cited by in this index (0)

No articles in this index cite this work.

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