Technical Communication Quarterly Oct 2024

The Paradigm Shift to UX and the Durability of Usability in TPC

Emma J. Rose ; Heather N. Turner Santa Clara University

Abstract

The past two decades have experienced a paradigm shift from a narrow conception of usability to a broader process of user experience. We argue that durable connections to usability remain in TPC. In this perspectives piece, we highlight the paradigm shift and share traces of how the usability paradigm remains durable, primarily in the service course. We share savvy practices of instructors embracing the UX paradigm, even in the face of constraints.

Journal
Technical Communication Quarterly
Published
2024-10-01
DOI
10.1080/10572252.2023.2274067
Open Access
Closed
Topics
technical communication

Citation Context

Cited by in this index (7)

  1. Jiang et al. (2026)
    Designing experience: Multimodal UX in the expanding field of composition
    Computers and Composition
  2. Yu (2026)
    From vision to insight: Enhancing students’ user-centered design skills with ey…
    Computers and Composition
  3. Quigley et al. (2026)
    Kiosk! An interactive touchscreen project for multimodal UX composition learners
    Computers and Composition
  4. Tham (2026)
    Evolving Information Design: Insights from Senior Experts in Technical and Prof…
    Technical Communication Quarterly
  5. Green (2026)
    Trans and Queer Visibility in an Era of Hyper Surveillance: A User Experience S…
    Journal of Technical Writing and Communication
Show all 7 →
  1. Sánchez (2025)
    Professional Writers’ Emotions, Beliefs, and Decisions Regarding Their English Major
    Technical Communication Quarterly
  2. Jiang et al. (2025)
    Augmenting User Experience Design with Multimodal Generative Artificial Intelli…
    Technical Communication Quarterly

Cites in this index (10)

  1. Hunter (2024)
    Toward TPC-UX: UX Topics in TPC Journals 2013–2022
    Journal of Technical Writing and Communication
  2. Griffith et al. (2024)
    A Field Wide Snapshot of Student Learning Outcomes in the Technical and Profess…
    Journal of Technical Writing and Communication
  3. Tham (2021)
    Engaging Design Thinking and Making in Technical and Professional Communication…
    Technical Communication Quarterly
  4. Phelps (2021)
    The Transformative Paradigm: Equipping Technical Communication Researchers for …
    Technical Communication Quarterly
  5. Shivers-McNair et al. (2018)
    User-Centered Design In and Beyond the Classroom: Toward an Accountable Practice
    Computers and Composition
Show all 10 →
  1. Gulbrandsen (2012)
    A New Paradigm: Authorizing a Rhetorical Ground in Technology Transfer
    Technical Communication Quarterly
  2. Meloncon et al. (2011)
    The Current Status of Contingent Faculty in Technical and Professional Communication
    College English
  3. Coppola (1999)
    Setting the discourse community: Tasks and assessment for the new technical com…
    Technical Communication Quarterly
  4. Kynell (1999)
    Technical communication from 1850–1950: Where have we been?
    Technical Communication Quarterly
  5. Connors (1982)
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    Journal of Technical Writing and Communication
Also cites 9 works outside this index ↓
  1. 10.1109/TPC.2017.2771698
     ↗
  2. 10.37514/TPC-B.2022.1367
     ↗
  3. 10.1145/1013115.1013152
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  4. 10.7208/chicago/9780226458144.001.0001
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  6. 10.37514/TPC-B.2022.1725.2.27
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     ↗
CrossRef global citation count: 14 View in citation network →

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