Balancing Methodological Openness and Control in TPC-UX Pedagogy

Paul Thompson Hunter Purdue University West Lafayette

Abstract

This experience report describes a six-week unit at the intersection of technical and professional communication and user experience design (TPC-UX). Drawing on the work of Patricia Sullivan and Thomas Kent, it argues for a paralogic hermeneutic approach to TPC-UX pedagogy and illustrates how the Double Diamond design process can be used to scaffold assignments and create methodological balance. It also describes how commonplace TPC assignments---such as the technology tutorial---can be reframed according to user experience methods. Details about readings and deliverables are included.

Journal
Communication Design Quarterly
Published
2024-09-01
DOI
10.1145/3658422.3658426
CompPile
Search in CompPile ↗
Open Access
OA PDF Gold
Topics
Export

Citation Context

Cited by in this index (1)

  1. Journal of Technical Writing and Communication

References (49) · 22 in this index

  1. 18F Methods. (n.d.). Example usability test script. U.S. General Services Administration. https://guides.18f.…
  2. 10.5555/3190862.3190865
  3. Are two pairs of eyes better than one? A comparison of concurrent think-aloud and co-part…
    Journal of Usability Studies
  4. 10.37514/TPC-B.2022.1367.2.12
  5. The user experience team of one: A research and design survival guide. Rosenfeld Media
Show all 49 →
  1. The double diamond: A universally accepted depiction of the design process
  2. Journal of Technical Writing and Communication
  3. 10.37514/TPC-B.2022.1367.2.02
  4. 10.55177/tc914783
  5. Written Communication
  6. Communication Design Quarterly
  7. Journal of Technical Writing and Communication
  8. User-centered technology: A rhetorical theory for computers and other mundane artifacts
  9. IEEE Transactions on Professional Communication
  10. Technical Communication Quarterly
  11. 10.4135/9781483381411
  12. Rhetoric Review
  13. Paralogic rhetoric: A theory of communicative interaction. Bucknell UP
  14. Rocket surgery made easy: The do-it-yourself guide to finding and fixing usability proble…
  15. Effective teaching of technical communication: Theory, practice, and application (pp. 29--44)
  16. Technical communication as user experience in a broadening industry landscape
    Technical Communication
  17. 10.37514/PER-B.2021.1268
  18. 10.4324/9780429277238
  19. Embodied personas for a mobile world
    Technical Communication
  20. The design of everyday things: Revised and expanded edition
  21. IEEE Transactions on Professional Communication
  22. 10.5555/2007456.2007457
  23. Journal of Technical Writing and Communication
  24. 10.5555/3532747.3532750
  25. Journal of Technical Writing and Communication
  26. Technical Communication Quarterly
  27. Technical Communication Quarterly
  28. Journal of Technical Writing and Communication
  29. Technical Communication Quarterly
  30. SUPR-Qm: A questionnaire to measure the mobile app user experience
    Journal of Usability Studies
  31. Written Communication
  32. Communication Design Quarterly
  33. Plans and situated actions: The problem of human-machine communication. Xerox
  34. IEEE Transactions on Professional Communication
  35. L. Potts & M
  36. Journal of Technical Writing and Communication
  37. Journal of Technical Writing and Communication
  38. 10.37514/TPC-B.2022.1725.1.3
  39. Technical Communication Quarterly
  40. Informed consent guidelines and templates
  41. Informed consent FAQs
  42. Journal of Technical Writing and Communication
  43. 10.1109/IPCC.2014.7020346
  44. Communication Design Quarterly