Journal of Technical Writing and Communication Oct 2021 Open Access

User Experience in Health & Medicine: Building Methods for Patient Experience Design in Multidisciplinary Collaborations

Molly M. Kessler Twin Cities Orthopedics ; Lee-Ann K. Breuch ; Danielle M. Stambler ; Kari L. Campeau ; Olivia J. Riggins ; Erin Feedema University of Minnesota ; Sarah I. Doornink University of Minnesota ; Stephanie Misono Twin Cities Orthopedics

Abstract

Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD ( Melonçon, 2017 ) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call ( 2017 ) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: What insights can emerge from combining traditional usability methods and PXD research? In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: (1) engaging patients as participants, and (2) leveraging multidisciplinary collaboration.

Journal
Journal of Technical Writing and Communication
Published
2021-10-01
DOI
10.1177/00472816211044498
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Open Access
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Topics
multimodality technical communication voice and style

Citation Context

Cited by in this index (8)

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  2. Green (2026)
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