Abstract

Human-centered design expands the context and reach of the work of technical communicators and provides an opportunity to investigate and advocate for the needs of vulnerable populations. This article summarizes and contributes to the conversation about social justice occurring in both technical communication and design. Using a variety of qualitative methods as a type of design ethnography, this article shares findings from a study that investigated the experiences of homeless bus riders. The study findings provide an opportunity to examine the design of information and communication technologies and changes to policies that impact vulnerable populations. The article discusses the implications of an advocacy perspective for technical communicators practicing human-centered design and their role and opportunity to bring about socially responsible design.

Journal
Journal of Technical Writing and Communication
Published
2016-10-01
DOI
10.1177/0047281616653494
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Citation Context

Cited by in this index (55)

  1. Technical Communication Quarterly
  2. Technical Communication Quarterly
  3. Computers and Composition
  4. IEEE Transactions on Professional Communication
  5. Technical Communication Quarterly
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  1. Journal of Technical Writing and Communication
  2. Journal of Business and Technical Communication
  3. Journal of Technical Writing and Communication
  4. Journal of Technical Writing and Communication
  5. Communication Design Quarterly
  6. IEEE Transactions on Professional Communication
  7. Technical Communication Quarterly
  8. Technical Communication Quarterly
  9. Communication Design Quarterly
  10. Communication Design Quarterly
  11. Communication Design Quarterly
  12. Communication Design Quarterly
  13. Technical Communication Quarterly
  14. Communication Design Quarterly
  15. Communication Design Quarterly
  16. Journal of Business and Technical Communication
  17. Technical Communication Quarterly
  18. Journal of Technical Writing and Communication
  19. Technical Communication Quarterly
  20. Communication Design Quarterly
  21. Technical Communication Quarterly
  22. Technical Communication Quarterly
  23. Technical Communication Quarterly
  24. Journal of Business and Technical Communication
  25. Reflections: A Journal of Community-Engaged Writing and Rhetoric
  26. Reflections: A Journal of Community-Engaged Writing and Rhetoric
  27. Journal of Technical Writing and Communication
  28. IEEE Transactions on Professional Communication
  29. IEEE Transactions on Professional Communication
  30. Journal of Technical Writing and Communication
  31. Technical Communication Quarterly
  32. Technical Communication Quarterly
  33. Technical Communication Quarterly
  34. Journal of Technical Writing and Communication
  35. Journal of Technical Writing and Communication
  36. Technical Communication Quarterly
  37. Communication Design Quarterly
  38. Technical Communication Quarterly
  39. IEEE Transactions on Professional Communication
  40. Journal of Technical Writing and Communication
  41. Communication Design Quarterly
  42. Technical Communication Quarterly
  43. Technical Communication Quarterly
  44. Journal of Business and Technical Communication
  45. Journal of Technical Writing and Communication
  46. Communication Design Quarterly
  47. Computers and Composition
  48. Computers and Composition
  49. IEEE Transactions on Professional Communication
  50. Technical Communication Quarterly

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