Journal of Technical Writing and Communication Oct 2016

Design as Advocacy

Emma J. Rose

Abstract

Human-centered design expands the context and reach of the work of technical communicators and provides an opportunity to investigate and advocate for the needs of vulnerable populations. This article summarizes and contributes to the conversation about social justice occurring in both technical communication and design. Using a variety of qualitative methods as a type of design ethnography, this article shares findings from a study that investigated the experiences of homeless bus riders. The study findings provide an opportunity to examine the design of information and communication technologies and changes to policies that impact vulnerable populations. The article discusses the implications of an advocacy perspective for technical communicators practicing human-centered design and their role and opportunity to bring about socially responsible design.

Journal
Journal of Technical Writing and Communication
Published
2016-10-01
DOI
10.1177/0047281616653494
Open Access
Closed
Topics
qualitative research multimodality technical communication

Citation Context

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  15. Veeramoothoo (2022)
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  21. Green (2021)
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  27. Campeau (2019)
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  28. Vie (2018)
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  30. Bartolotta et al. (2017)
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Cites in this index (8)

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  2. Agboka (2013)
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  3. Haas (2012)
    Race, Rhetoric, and Technology
    Journal of Business and Technical Communication
  4. Mara et al. (2009)
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  5. Blythe et al. (2008)
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    Journal of Business and Technical Communication
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    Toward a Civic Rhetoric for Technologically and Scientifically Complex Places: …
    College Composition and Communication
  2. Salvo (2001)
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    Shaping local HIV/AIDS services policy through activist research: The problem o…
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Also cites 11 works outside this index ↓
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CrossRef global citation count: 96 View in citation network →

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