Communication Design Quarterly Aug 2017 Open Access

The cultural context of care in international communication design: a heuristic for addressing usability in international health and medical communication

Kirk St. Amant Louisiana Tech University

Abstract

The concept of usability is often connected to the setting - or context - in which individuals perform an activity. International settings complicate such relationships by introducing new variables that affect usability in different locations. In international health and medical communication, this situation can create problems that affect the health and wellness of patients in other nations and cultures. International patient experience design (I-PXD) presents a heuristic for addressing this situation. I-PXD helps individuals identify variables affecting usability in different international contexts. Persons working in health and medical communication can use this I-PXD heuristic to address usability expectations in various international contexts.

Journal
Communication Design Quarterly
Published
2017-08-04
DOI
10.1145/3131201.3131207
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Topics
technical communication affect and writing
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Citation Context

Cited by in this index (19)

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