Journal of Technical Writing and Communication Oct 2021

Cognition, Care, and Usability: Applying Cognitive Concepts to User Experience Design in Health and Medical Contexts

Kirk St.Amant

Abstract

Meeting the needs of users requires an understanding of the contexts where they interact with materials. This entry presents an approach for integrating script theory into usability to develop medical materials individuals can use in the settings where they receive or perform healthcare activities. The entry introduces technical communication professionals to script theory and presents mechanisms for using script theory to research patient expectations of and presents usable materials for health and medical contexts.

Journal
Journal of Technical Writing and Communication
Published
2021-10-01
DOI
10.1177/0047281620981567
Open Access
Closed
Topics
multimodality technical communication

Citation Context

Cited by in this index (5)

  1. Deptula (2025)
    One Size Does Not Fit All: How Clinical Pain Assessment Scales and Tools Mask C…
    Journal of Technical Writing and Communication
  2. Lucia et al. (2024)
    “I Feel Like I’m in a Box”: Contrasting Virtual Reality “Imaginaries” in the Co…
    Technical Communication Quarterly
  3. Hunter (2024)
    Toward TPC-UX: UX Topics in TPC Journals 2013–2022
    Journal of Technical Writing and Communication
  4. Tham (2023)
    Instructional Design Pedagogy in Technical and Professional Communication
    Technical Communication Quarterly
  5. Tham et al. (2022)
    Extending Design Thinking, Content Strategy, and Artificial Intelligence into T…
    Journal of Technical Writing and Communication

Cites in this index (1)

  1. Amant (2005)
    A Prototype Theory Approach to International Website Analysis and Design
    Technical Communication Quarterly
Also cites 7 works outside this index ↓
  1. 10.1007/978-1-349-13421-2_25
     ↗
  2. 10.1038/d41586-019-02876-y
     ↗
  3. 10.1007/s11606-010-1370-5
     ↗
  4. 10.1145/3131201.3131203
     ↗
  5. 10.1145/3131201.3131207
     ↗
  6. 10.1145/3230970.3230976
     ↗
  7. 10.1016/S1532-0464(03)00060-1
     ↗
CrossRef global citation count: 8 View in citation network →

Related Articles

  1. Journal of Technical Writing and Communication Apr 2026
    Developing Intercultural Socioemotional Communication Skills: A Hybrid Student Exchange Project Between Kenya, Ireland, and Germany ↗
    Belinda Oechsler; Yvonne Cleary; Sissi Closs
    multimodality technical communication
  2. Journal of Technical Writing and Communication Apr 2026
    What Video Games Can Tell Us About Interactive Technical Communication ↗
    Emily Kuzneski Johnson
    multimodality technical communication multilingual writers
  3. Journal of Technical Writing and Communication Apr 2026
    “Is This Ethical?” New Data on the Ethical Principles and Practices of Document Design ↗
    Leslie Seawright; Amy Hodges; Timothy Ponce
    multimodality technical communication disability studies multilingual writers
  4. Journal of Technical Writing and Communication Mar 2026
    “It's Hard to Show ROI When You’re Preventing Things from Happening”: How Impact Storytelling Frames Community Health Initiatives for Executive Audiences ↗
    Margaret Hsiao
    qualitative research multimodality technical communication professional writing multilingual writers
  5. Computers and Composition Mar 2026
    From vision to insight: Enhancing students’ user-centered design skills with eye-tracking technology and usability tests ↗
    Meng Yu
    multimodality technical communication