Communication Design Quarterly Aug 2017

Patient experience design

Lisa K. Meloncon

Abstract

Successfully engaging in a health- or medical-related activity is a matter of understanding what one needs to do. This means information used in this context needs to be easy to use. Accomplishing the goals laid out in the essay will facilitate understanding and allow for effective use. Thus, successful medical and health communication are connected to one central concept: usability. But how to achieve this goal? The answer is through patient-focused design practices that help mirror the experiences of patients who are using such materials. This entry overviews such an approach - which I call patient experience design (PXD) - and explains why such an approach is central to best health and medical communication practices.

Journal
Communication Design Quarterly
Published
2017-08-04
DOI
10.1145/3131201.3131203
CompPile
Search in CompPile ↗
Topics
multimodality technical communication

Citation Context

Cited by in this index (5)

  1. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly
  2. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly
  3. Balghare (2023)
    Exploring Healthcare Communication Gaps Between US Universities and Their Inter…
    Communication Design Quarterly
  4. Bivens (2019)
    Reducing harm by designing discourse and digital tools for opioid users' contexts
    Communication Design Quarterly
  5. Arduser (2018)
    Impatient patients
    Communication Design Quarterly

Cites in this index (7)

  1. Rivers et al. (2016)
    Speculative Usability
    Journal of Technical Writing and Communication
  2. Meloncon et al. (2015)
    Special issue introduction: Charting an emerging field
    Communication Design Quarterly
  3. Simmons et al. (2012)
    Productive Usability: Fostering Civic Engagement and Creating More Useful Onlin…
    Technical Communication Quarterly
  4. Chaput (2010)
    Rhetorical Circulation in Late Capitalism:
    Philosophy & Rhetoric
  5. Edbauer (2005)
    Unframing models of public distribution: From rhetorical situation to rhetorica…
    Rhetoric Society Quarterly
Show all 7 →
  1. DEJONG et al. (1997)
    Reader-Focused Text Evaluation
    Journal of Business and Technical Communication
  2. SCHELLENS et al. (1997)
    Revision of Public Information Brochures on the Basis of Reader Feedback
    Journal of Business and Technical Communication
Also cites 26 works outside this index ↓
  1. Carel H. (2008)
    Illness: The cry of the flesh
     ↗
  2. 10.1046/j.1365-2648.2002.02311.x
     ↗
  3. Crook B. Stephens K. K. Pastorek A. E. Mackert M. & Donovan E. E. (2015). Sharing health information and infl…
     ↗
  4. Dingo R. (2012)
    Networking arguments: Rhetoric, transnational feminism, and public policy writing
     ↗
  5. 10.1075/idj.19.1.05len
     ↗
  6. 10.1080/01449290500330331
     ↗
  7. 10.2337/dc07-1365
     ↗
  8. 10.1080/10410236.2013.835216
     ↗
  9. 10.1080/00335630.2015.1025098
     ↗
  10. 10.1007/s13187-014-0780-1
     ↗
  11. 10.1075/idj.21.3.06len
     ↗
  12. 10.1016/j.pec.2009.09.030
     ↗
  13. 10.1080/10410236.2015.1037422
     ↗
  14. 10.1109/IPCC.2017.8013960
     ↗
  15. 10.1136/amiajnl-2012-001458
     ↗
  16. Norman D. A. (1986)
    User centered system design: New perspectives on human- computer interaction
     ↗
  17. 10.1136/medhum-2015-010766
     ↗
  18. 10.5555/2007456.2007457
     ↗
  19. Rhee R. L. (2013)
    Readability and suitability assessment of patient education materials in rheumatic diseases
    Arthritis Care Research (Hoboken)  ↗
  20. 10.1109/TPC.2017.2656698
     ↗
  21. 10.1145/1900441.1900476
     ↗
  22. Smith F. Carlsson E. Kokkinakis D. Forsberg M. Kodeda K. Sawatzky R. Friberg F. and Ohlen J. (2014). Readabil…
     ↗
  23. 10.5750/ejpch.v1i2.672
     ↗
  24. 10.1080/10410236.2015.1037421
     ↗
  25. Zdenek S. (2015)
    Reading sounds: Closed-captioned media and popular culture
     ↗
  26. 10.1016/S1532-0464(03)00060-1
     ↗
CrossRef global citation count: 47 View in citation network →

Related Articles

  1. Journal of Technical Writing and Communication Apr 2026
    Developing Intercultural Socioemotional Communication Skills: A Hybrid Student Exchange Project Between Kenya, Ireland, and Germany ↗
    Belinda Oechsler; Yvonne Cleary; Sissi Closs
    multimodality technical communication
  2. Journal of Technical Writing and Communication Apr 2026
    What Video Games Can Tell Us About Interactive Technical Communication ↗
    Emily Kuzneski Johnson
    multimodality technical communication multilingual writers
  3. Journal of Technical Writing and Communication Apr 2026
    “Is This Ethical?” New Data on the Ethical Principles and Practices of Document Design ↗
    Leslie Seawright; Amy Hodges; Timothy Ponce
    multimodality technical communication disability studies multilingual writers
  4. Business and Professional Communication Quarterly Mar 2026
    Sentinel and Designer: Identities for Business Communication ↗
    Nelson Lamar Reinsch
    multimodality technical communication
  5. Journal of Technical Writing and Communication Mar 2026
    “It's Hard to Show ROI When You’re Preventing Things from Happening”: How Impact Storytelling Frames Community Health Initiatives for Executive Audiences ↗
    Margaret Hsiao
    qualitative research multimodality technical communication professional writing multilingual writers