Communication Design Quarterly Aug 2019

Reducing harm by designing discourse and digital tools for opioid users' contexts

Kristin Marie Bivens

Abstract

The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design effective methods for individuals to reverse opioid OD. In other words, if health information is not designed to be contextually relevant, the opioid OD health information will be unusable. To demonstrate these distinct healthcare design contexts, I extend Patient Experience Design (PXD) to include community-based and technology-based contexts of use by analyzing two case examples of the Chicago Recovery Alliance's and PwrdBy's attempts to decrease deaths by opioid OD. Next, I discuss implications of community-based and technology-based PXD within communities of opioid users, critiquing each method and suggesting four contexts of use-heuristic categories to consider when designing health communication information for users in these contexts.

Journal
Communication Design Quarterly
Published
2019-08-26
DOI
10.1145/3358931.3358935
CompPile
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Topics
archival research multimodality

Citation Context

Cited by in this index (2)

  1. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly
  2. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly

Cites in this index (5)

  1. Ding (2018)
    Cross-cultural whistle-blowing in an emerging outbreak
    Communication Design Quarterly
  2. Gouge (2017)
    Improving Patient Discharge Communication
    Journal of Technical Writing and Communication
  3. Meloncon (2017)
    Patient experience design
    Communication Design Quarterly
  4. Amant (2017)
    The cultural context of care in international communication design
    Communication Design Quarterly
  5. Simmons et al. (2012)
    Productive Usability: Fostering Civic Engagement and Creating More Useful Onlin…
    Technical Communication Quarterly
Also cites 4 works outside this index ↓
  1. Arduser L. (2017). Living chronic: Agency and expertise in the rhetoric of diabetes. Columbus OH: The Ohio St…
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  2. 10.1016/j.amepre.2013.10.016
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  3. 10.1056/NEJMp1609578
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  4. 10.1300/J069v25n03_11
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CrossRef global citation count: 12 View in citation network →

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