Abstract

The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design effective methods for individuals to reverse opioid OD. In other words, if health information is not designed to be contextually relevant, the opioid OD health information will be unusable. To demonstrate these distinct healthcare design contexts, I extend Patient Experience Design (PXD) to include community-based and technology-based contexts of use by analyzing two case examples of the Chicago Recovery Alliance's and PwrdBy's attempts to decrease deaths by opioid OD. Next, I discuss implications of community-based and technology-based PXD within communities of opioid users, critiquing each method and suggesting four contexts of use-heuristic categories to consider when designing health communication information for users in these contexts.

Journal
Communication Design Quarterly
Published
2019-08-26
DOI
10.1145/3358931.3358935
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Citation Context

Cited by in this index (2)

  1. Communication Design Quarterly
  2. Communication Design Quarterly

Cites in this index (5)

  1. Communication Design Quarterly
  2. Journal of Technical Writing and Communication
  3. Communication Design Quarterly
  4. Communication Design Quarterly
  5. Technical Communication Quarterly
Also cites 4 works outside this index ↓
  1. Arduser L. (2017). Living chronic: Agency and expertise in the rhetoric of diabetes. Columbus OH: The Ohio St…
  2. 10.1016/j.amepre.2013.10.016
  3. 10.1056/NEJMp1609578
  4. 10.1300/J069v25n03_11
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