Communication Design Quarterly Aug 2019 Open Access

Reducing harm by designing discourse and digital tools for opioid users' contexts: the Chicago Recovery Alliance's community-based context of use and PwrdBy's technology-based context of use

Kristin Marie Bivens Harold Washington College

Abstract

The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design effective methods for individuals to reverse opioid OD. In other words, if health information is not designed to be contextually relevant, the opioid OD health information will be unusable. To demonstrate these distinct healthcare design contexts, I extend Patient Experience Design (PXD) to include community-based and technology-based contexts of use by analyzing two case examples of the Chicago Recovery Alliance's and PwrdBy's attempts to decrease deaths by opioid OD. Next, I discuss implications of community-based and technology-based PXD within communities of opioid users, critiquing each method and suggesting four contexts of use-heuristic categories to consider when designing health communication information for users in these contexts.

Journal
Communication Design Quarterly
Published
2019-08-26
DOI
10.1145/3358931.3358935
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Open Access
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Topics
discourse analysis archival research
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Citation Context

Cited by in this index (5)

  1. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly
  2. Swartz (2024)
    Biodigital Literacy through Intimate Data: User Perceptions of FemTech and Pelv…
    Communication Design Quarterly
  3. Madson (2024)
    Cannabis Risk Communication: A Scoping Review with a Research Agenda
    Technical Communication Quarterly
  4. Green (2021)
    Resistance as Participation: Queer Theory’s Applications for HIV Health Technol…
    Technical Communication Quarterly
  5. Kessler et al. (2021)
    User Experience in Health & Medicine: Building Methods for Patient Experience D…
    Journal of Technical Writing and Communication

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CrossRef global citation count: 12 View in citation network → Build reading path →

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