The Usability of Print and Online Video Instructions

Technical Communication Quarterly Jul 2013

The Usability of Print and Online Video Instructions

Kara Poe Alexander Baylor University

Abstract

This study investigates the usability of print and online video instructions for computer tasks. Usability tests, comprehension tests, and questionnaires were collected from participants, and 4 areas of usability were analyzed: effectiveness, retention, satisfaction, and preference. Findings show marginal differences between the 2 mediums, except in terms of user satisfaction and instruction length. This research helps technical communicators better understand the affordances, or potentials and limitations, of print and video instructions.

Journal: Technical Communication Quarterly
Published: 2013-07-01
DOI: 10.1080/10572252.2013.775628
Open Access: Closed
Topics: technical communication

Citation Context

Cited by in this index (7)

Richter (2024)

Communicating Democracy: Opportunities for Election Knowledge Communication and…

Technical Communication Quarterly
Tham (2023)

Instructional Design Pedagogy in Technical and Professional Communication

Technical Communication Quarterly
Sánchez (2020)

Examining Methectic Technical Communication in an Urban Planning Comic Book

Technical Communication Quarterly
Gallagher et al. (2019)

Empty Templates: The Ethical Habits of Empty State Pages

Technical Communication Quarterly
Eriksson et al. (2019)

Live-action Communication Design: A Technical How-To Video Case Study

Technical Communication Quarterly

Show all 7 →

Meng et al. (2018)

Application Programming Interface Documentation: What Do Software Developers Want?

Journal of Technical Writing and Communication
Chong (2016)

The Pedagogy of Usability: An Analysis of Technical Communication Textbooks, An…

Technical Communication Quarterly

Cites in this index (4)

Horen et al. (2001)

Manuals for the Elderly: Which Information Cannot Be Missed?

Journal of Technical Writing and Communication
MacNealy (1999)

Strategies for Empirical Research in Writing

College Composition and Communication
Cooper (1996)

The Postmodern Space of Operator's Manuals

Technical Communication Quarterly
Meij (1996)

A Closer Look at Visual Manuals

Journal of Technical Writing and Communication

Also cites 35 works outside this index ↓

10.1037/0022-0663.76.3.408

↗
10.1109/47.735365

↗
Booher H. R. (1975)

10.1177/001872087501700306

Human Factors ↗
10.1518/0018720024497637

↗
10.1207/s15327051hci0204_2

↗
10.1002/(SICI)1098-2736(199711)

↗
10.1016/0272-4944(95)90012-8

↗
10.1006/ceps.1996.0012

↗
10.1109/TPC.2004.824289

↗
10.1016/0749-596X(92)90008

↗
10.1080/01638539909545067

↗
10.1145/3166.3170

↗
10.1109/47.44534

↗
10.1145/1065226.1065326

↗
10.1145/223904.223915

↗
10.1207/s15516709cog1202_3

↗
10.1007/BF03173279

↗
10.1145/357436.357440

↗
10.1016/S0959-4752(02)00016-6

↗
10.1037/0022-0663.83.4.484

↗
Mirel B. (2002)

Reshaping technical communication: New directions and challenges for the 21st century

↗
10.1145/634067.634290

↗
Nielsen J. (1993)

Usability engineering

↗
10.1145/108844.108906

↗
10.1207/s15327051hci0803_1

↗
10.1016/0020-7373(91)90019-4

↗
10.1109/VLHCC.2005.57

↗
10.1037/0022-0663.77.3.285

↗
10.1034/j.1600-051X.1999.t01-8-261101.x

↗
10.1080/10447318.2002.9669127

↗
10.1177/105065198800200105

↗
10.1109/TPC.2004.824288

↗
10.1037/0022-0663.73.3.419

↗
10.1037/0022-0663.80.4.424

↗
10.1016/S0747-5632(01)00049-8

↗

CrossRef global citation count: 49 View in citation network →