User Experience Methods in Research and Practice

Journal of Technical Writing and Communication Oct 2021

User Experience Methods in Research and Practice

Candice Lanius University of Alabama in Huntsville ; Ryan Weber University of Alabama in Huntsville ; Joy Robinson Northrop Grumman (United States)

Abstract

User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.

Journal: Journal of Technical Writing and Communication
Published: 2021-10-01
DOI: 10.1177/00472816211044499
Open Access: Closed
Topics: empirical research technical communication

Citation Context

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