This article explores how entrepreneurs engage users in innovation in order to identify collaboration opportunities between entrepreneurship and technical and professional communication (TPC) scholars interested in user experience (UX). This article surveyed American entrepreneurs (N = 100) asking when and how they involve users in product development. The results suggest that most entrepreneurs do engage users to drive innovation and understand their markets, but do so largely through informal means. Our research suggests that UX can serve as a connection point for TPC scholars and entrepreneurs, especially if TPC emphasizes the role of UX in innovation and offers entrepreneurs efficient yet reliable user-research methodologies.

This article contributes to a growing research area in writing studies that examines how documents perform infrastructure functions. The article uses document analysis and interviews to examine the ecology of documents necessary to establish oyster aquaculture in the state of Alabama. The results show that performative infrastructural documents exist in a larger ecology of documents and that they can embed themselves in natural environments and living creatures. This analysis extends the analytical framework of infrastructure-based writing studies by connecting writing and infrastructure with the natural world.

User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.

Bruno Latour advocates for portrayals of science in the making but does not explain how the public can access these portrayals. This article addresses that gap by analyzing how 199 press releases from NASA’s Curiosity mission depict science. Results indicate that the releases often cover Curiosity’s tools and activities, occasionally feature scientists at work, and rarely mention controversies. Ultimately, these press releases provide the public an engaging but partial perspective on science in the making.

Rethinking UX requires mapping trends in empirical research to find out how the field has developed. This study addresses that need by analyzing over 400 academic empirical studies published between 2000--2016. Our research questions are, "How have the artifacts, analysis, and methods of UX research changed since the year 2000?" and "Do scholars use research questions and hypotheses to ground their research in UX?" Our research found that services, websites, and imagined objects/prototypes were among the most frequently studied artifacts, while usability studies, surveys, and interviews were the most commonly used methods. We found a significant increase in quantitative and mixed methods studies since 2010. This study showed that only 1 out of every 5 publications employed research questions to guide inquiry. We hope that these findings help UX as a field more accurately and broadly conceive of its identity with clear standards for evaluating existing research and rethinking future research opportunities as a discipline.

Research problem: Advisory boards provide an opportunity for technical communication programs to connect consistently with industry practitioners and on-campus stakeholders, and yet few recent studies examine best practices for advisory boards in technical communication programs. Research questions: (1) What is the typical makeup of a technical communication program advisory board? (2) What function do these advisory boards serve? (3) What are the typical successes and challenges of starting and maintaining a technical communication advisory board? (4) What are best practices for starting and maintaining a successful advisory board? (5) What are the similarities and differences in how program administrators and board members perceive the benefits and functions of the board? Literature review: Literature on advisory boards in technical and business communication-and in related fields such as communication, journalism, and marketing-reports that advisory boards are beneficial and effective, though many include caveats or recommendations about ways to improve board function. Methodology: To provide perspectives from both sides of the academy-industry relationship, we conducted 18 semistructured phone, Skype, and in-person interviews with program administrators (n = 10) from a host of nationwide programs and with board members (n = 8) from a single advisory board. Results and discussion: The study finds that the typical advisory board involves a mix of industry, faculty, and student members, with an emphasis on industry members. They advise the program about its curricular concerns, often foster students' academic and professional maturation, and support the program in conflicts with university administration. The typical successes of advisory boards included positive curricular amendment and the recruitment of students for jobs and internships, while characteristic challenges included meeting logistics and board members' concerns regarding the program's response to their advice. Program administrators and board members both perceive a board as useful, but some members expressed concern about the uncertainty of their role and influence. The results suggest that all technical communication programs should seriously consider forming an advisory board based on disciplinary best practices, that existing advisory boards should ensure that they have clarified the board's role for their program, and that stakeholders are aware of and attend to their board members' concerns.

During 2010 and 2011, debate ensued over funding for National Aeronautics and Space Administration’s (NASA) James Webb Space Telescope (JWST). This article uses stasis theory to analyze reports and statements produced by NASA, politicians, and scientists. The analysis reveals that an official report addresses stasis questions and guides further action. Additionally, varying perspectives on the telescope suggest that definitions play a crucial role in technology funding debates. This analysis demonstrates that stasis theory provides a productive tool for analyzing technology policy debates.

Corporate social media policies construct what Herndl and Licona term “constrained agency,” an ambiguous, contradictory agent function. Drawing on an analysis of 31 corporate social media policies, this article argues that these policies create constrained agency in two ways: they establish contradictory expectations for a writer's voice by requesting both individual and corporate-friendly voices, and they create a seemingly paradoxical situation where employees both do and do not represent the company. These policies shed light on the complex constructions of agency within corporations and encapsulate the workplace tensions that accompany the affordances of social media tools.

Book Review| March 01 2012 The Rhetoric of Expertise The Rhetoric of Expertise. E. Johanna Hartelius. Ryan Weber Ryan Weber Search for other works by this author on: This Site Google Rhetoric and Public Affairs (2012) 15 (1): 193–196. https://doi.org/10.2307/41955617 Cite Icon Cite Share Icon Share Facebook Twitter LinkedIn MailTo Permissions Search Site Citation Ryan Weber; The Rhetoric of Expertise. Rhetoric and Public Affairs 1 March 2012; 15 (1): 193–196. doi: https://doi.org/10.2307/41955617 Download citation file: Zotero Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex toolbar search Search Dropdown Menu toolbar search search input Search input auto suggest filter your search All Scholarly Publishing CollectiveMichigan State University PressRhetoric and Public Affairs Search Advanced Search The text of this article is only available as a PDF. © 2012 Michigan State University Board of Trustees2012 Article PDF first page preview Close Modal You do not currently have access to this content.