While previous research in business communication has surveyed business and professional communication instructors regarding their courses, it has not yet asked instructors about additional factors that affect their ability to teach and their students’ ability to learn. These factors include job satisfaction, institutional and collegial support, academic rank, physical teaching environment, teaching and learning resources, and student issues. This study examines the results of a survey of business and professional communication instructors regarding these factors, discusses implications for the disciplines of business and professional communication, and suggests additional avenues for advocacy and research.

The use of online course or learning management system (LMS) tools proliferates as writing instruction grows online along with administrative concerns to improve teaching efficiencies and program assessment. While many institutions use the template feature in LMS systems (e.g. Blackboard Vista) to generate a location for teacher resources, some institutions are using LMS tools to standardize course content, delivery, and pedagogy to varying degrees. However, digital literacy issues that affect both teachers and students can negatively impact teaching and learning with LMS tools, especially in Web-based settings. It is important to understand how such tools may or may not be used effectively in standardizing writing pedagogy, particularly how designers’ unfamiliarity with course content and their own and their students’ inexperience with the tools can negatively affect pedagogy and learning with such tools. I describe a specific example of problems encountered within an extreme form of standardization in a Web-based writing course delivered via WebCT/Vista, identify implications of such standardization, and suggest considerations that educators should be aware of in their efforts to standardize writing pedagogy through LMS tools.

This essay presents perspectives on the range of potential reciprocity in literacy research and service learning, focusing attention on opportunities for individualized and institutional reciprocation, as observed by Takayoshi and Powell. Researchers and students involved in community-based research or service programs have several opportunities to give back to their research participants and service organizations. The more they are aware of these opportunities or can make these entities aware of these benefits and act upon them, the more productive such research and service can be to the field of literacy studies as well as to those who participate.

This essay presents a case study of the modes used in training employees at a munitions plant in Ohio between 1940 and 1945. Theories of multimodal discourse and learning advanced by The New London Group (1996), Gunther Kress and Theo Van Leeuwen (2001) and Richard Mayer (2001) inform this analysis. With an unskilled labor force and many workers coming from oral literate traditions, the War Manpower Commission developed the Training Within Industry program, emphasizing visual and experiential literacies. This analysis can inform programs that use multimodal forms of instruction by acknowledging positive and negative implications of such literacy sponsorship.