A longitudinal study of four engineers shows that moving into positions of authority and responsibility allows them to claim agency within the structure of the organization. However, that structure is less stable than it first appears, and they use writing to try to establish it in a way that will allow them to achieve their goals. Agency seems to consist of the conjunction of discursively established positions in the organization and participants' taking organizational intents as their own.

Most people who use information technology (IT) every day use IT in text-centered interactions. In e-mail, we compose and read texts. On the Web, we read (and often compose) texts. And when we create and refer to the appointments and notes in our personal digital assistants, we use texts. Texts are deeply embedded in cultural, cognitive, and material arrangements that go back thousands of years. Information technologies with texts at their core are, by contrast, a relatively recent development. To participate with other information researchers in shaping the evolution of these ITexts, researchers and scholars must build on a knowledge base and articulate issues, a task undertaken in this article. The authors begin by reviewing the existing foundations for a research program in IText and then scope out issues for research over the next five to seven years. They direct particular attention to the evolving character of ITexts and to their impact on society. By undertaking this research, the authors urge the continuing evolution of technologies of text.