Solving Problems in Technical Communication follows up Johndan Johnson-Eilola and Stuart Selber's influential 2004 collection of previously published work, Central Works in Technical Communication....

This article examines memory and distributed cognition involved in the writing practices of emergency medical services (EMS) professionals. Results from a 16-month study indicate that EMS professionals rely on distributed cognition and three kinds of memory: individual, collaborative, and professional. Distributed cognition and the three types of memory reduce cognitive workload during a 911 response, and they help evoke information as an EMS professional composes the legally binding patient care report. In addition to presenting results, the article details the author’s interaction with two institutional review boards, which influenced the study’s methods. The article argues that scholars should conduct more research on the collaborative and distributed nature of memory as it relates to workplace writing practices. Furthermore, the article calls for developing writing research methods that involve participant recollection.

Drawing on pandemic flu metaphor research and building on previous metaphor theory, this article uses rhetorical analysis to examine and move toward understanding the metaphors surrounding H1N1 and swine flu. To understand these metaphors, I created two Google Alerts for the terms “H1N1” and “swine flu” and collected data using these Google Alerts from November 10, 2009 to December 10, 2009. I then examined the headlines and content found in the news articles, blogs, and websites from the Google Alerts, and grouped the metaphors used in these headlines and content thematically. These themes work toward providing a rhetoric of pandemic flu, a rhetoric that might assist health care recipients in being more aware of how metaphors used in electronic media create meaning for health concerns.