Although healthcare providers’ decision-making is informed by data and proto­cols for care, recent research suggests that individuals’ intuition—which integrates previous experiences with situational awareness and sensory knowledge—also plays a large role in directing action. Drawing on two different datasets from research on EMS providers and nurses in clinical nursing simulations, this article intro­duces a taxonomy for the various cues that trigger intuitive action and unpacks how intuition manifests at different stages of care. We argue that healthcare providers rhetorically navigate a wide range of both external and internal intuitive cues, and that external cues draw on sensory engagement with bodies, technology, and the environment as well as collaborative interpersonal exchanges. Intuition, then, is more than an unconscious ability to inform action—it is a type of intelligence that develops from experience, and from the ability to be attuned to the surrounding environment and material conditions of a workplace. By creating a taxonomy for articulating intuition’s complex and diverse cues, this article aims to provide both rhetoricians of health and medicine and healthcare providers with an impetus for recognizing and valuing its key role in patient care.

This persuasion brief suggests that the rhetorical concepts of techne and rhetorical work facilitate the creation of public health crisis communication. To illustrate this claim, we present findings from a case study with the Johns Hopkins Medicine Ebola Crisis Communications Team, a transdisciplinary group that collaborated with Centers for Disease Control and Prevention during the 2014 Ebola crisis. The team created multimodal documentation to support healthcare providers as they prepared to treat patients and crafted communication to alleviate the fear among health workers and the public caused by the threat of Ebola. Ultimately, we frame public health crisis communication as a rhetorical endeavor guided by a focus on failure, situated expertise, and techne. This focus pushes specialists to tend to the processes involved in creating a response, and it highlights how gut feelings factor into the process of designing and implementing a public health crisis intervention.

This paper examines how the cognitive framework of collective mindfulness complements tenets of user experience in public health crisis communication. Collective mindfulness attunes an organization into preemptively identifying and avoiding potential failures that can have adverse safety and public relations outcomes. To illustrate the connection between this cognitive framework and user experience, this article shares findings from a case study with the 2014 Johns Hopkins Medicine Ebola Crisis Communications Team, whose primary goals were to improve the usability of Ebola personal protective equipment protocols and to prepare healthcare providers for a U.S. Ebola crisis. Based on a grounded theory investigation, this article suggests that the collective mindfulness principles of deference to expertise, resilience, and refusal to simplify complex procedures informed the team's ability to avoid a catastrophic communication failure. Additionally, these principles allowed the team to attune to key user experience principles, including addressing user context and user limitations.

Solving Problems in Technical Communication follows up Johndan Johnson-Eilola and Stuart Selber's influential 2004 collection of previously published work, Central Works in Technical Communication....

This article examines memory and distributed cognition involved in the writing practices of emergency medical services (EMS) professionals. Results from a 16-month study indicate that EMS professionals rely on distributed cognition and three kinds of memory: individual, collaborative, and professional. Distributed cognition and the three types of memory reduce cognitive workload during a 911 response, and they help evoke information as an EMS professional composes the legally binding patient care report. In addition to presenting results, the article details the author’s interaction with two institutional review boards, which influenced the study’s methods. The article argues that scholars should conduct more research on the collaborative and distributed nature of memory as it relates to workplace writing practices. Furthermore, the article calls for developing writing research methods that involve participant recollection.

Drawing on pandemic flu metaphor research and building on previous metaphor theory, this article uses rhetorical analysis to examine and move toward understanding the metaphors surrounding H1N1 and swine flu. To understand these metaphors, I created two Google Alerts for the terms “H1N1” and “swine flu” and collected data using these Google Alerts from November 10, 2009 to December 10, 2009. I then examined the headlines and content found in the news articles, blogs, and websites from the Google Alerts, and grouped the metaphors used in these headlines and content thematically. These themes work toward providing a rhetoric of pandemic flu, a rhetoric that might assist health care recipients in being more aware of how metaphors used in electronic media create meaning for health concerns.