Esther Kando Odescalchi

1 article
Manhattanville College

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Esther Kando Odescalchi's work travels primarily in Technical Communication (100% of indexed citations) · 4 indexed citations.

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  • Technical Communication — 4

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  1. IEEE Transactions on Professional Communication Dec 1986
    Documentation is the key to user success ↗
    Esther Kando Odescalchi
    Abstract

    A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.

    digital rhetoric
    doi:10.1109/tpc.1986.6448982