Documentation is the key to user success

Esther Kando Odescalchi

doi:10.1109/tpc.1986.6448982

IEEE Transactions on Professional Communication Dec 1986

Documentation is the key to user success

Esther Kando Odescalchi Manhattanville College

Abstract

A discussion is presented of test conducted at the IBM Human Factors Laboratory in Kingston, New York, to compare the productivity of people using computer-manual, task oriented vs. product-oriented information. The failure rate was 310% higher with the product-oriented information. The conservatively calculated overall productivity gain attained by task-oriented information was 41%.

Journal: IEEE Transactions on Professional Communication
Published: 1986-12-01
DOI: 10.1109/tpc.1986.6448982
CompPile
Open Access: Closed
Topics: digital rhetoric
Export: BibTeX RIS

Citation Context

Cited by in this index (4)

Swarts (2019)

Open-Source Software in the Sciences: The Challenge of User Support

Journal of Business and Technical Communication
Cozijn et al. (2007)

Structuring Job Related Information on the Intranet: An Experimental Comparison…

Journal of Technical Writing and Communication
Mirel (1991)

Critical review of experimental research on the usability of hard copy documentation

IEEE Transactions on Professional Communication
Mirel (1991)

Critical review of experimental research on the usability of hard copy documentation

IEEE Transactions on Professional Communication

References (0)

No references on file for this article.

CrossRef global citation count: 9 View in citation network → Build reading path →

Documentation is the key to user success

Abstract

Citation Context

Cited by in this index (4)

References (0)

Related Articles