Jack Hennes
3 articles-
Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice: Vincent T. Covello: [Book Review] ↗
Abstract
This book is a thorough yet accessible resource to support communication managers and practitioners who represent a wide range of organizations. The author draws on his expansive career as a risk, crisis, and high concern communication expert to offer a theory-based guide that will suit communication professionals in every field who often—or even infrequently—encounter high-stress situations. The author provides a research-based, relevant, and helpful risk communication resource. Technological change has radically transformed the ways in which risk communication is shared and consumed. Further, the unprecedented COVID-19 global pandemic has required many professionals to provide risk and crisis communications for the very first time. In the context of these challenges, the author presents numerous case studies from his broad career that demonstrate communication successes, failures, and lessons learned. Overall, the author provides a detailed and helpful resource on risk, high concern, and crisis communication to support communication professionals working in a wide range of contexts. His research-grounded approach is supported by numerous, compelling case studies that offer important lessons for communicators. It is rare to see such a thoroughly theoretically grounded text coupled with practical tools and techniques for communicators to employ. The book is an extensive resource for professionals who can have only one text to support their risk communication planning and practice. For teachers and students of technical and professional communication, the book establishes solid risk communication foundations.
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Rhetorical Accessability: At the Intersection of Technical Communication and Disability Studies, edited by Lisa Meloncon, Amityville, New York: Baywood, 2013. 247 pp. ↗
Abstract
Meloncon's Rhetorical Accessability explores the connections between critical work in disability studies and technical communication. The first collection of its kind, included essays combine theory and practice to emphasize the value of placing disability studies at the forefront of design, workplace practices, and pedagogies. Echoing the diversity of scholarship that has contributed to this emerging area of study---from disability studies, technical communication, rhetoric, and literacy studies--- the collection emphasizes technical communication as a crucial multidisciplinary ground for critical discourse regarding disability and accessibility. As a whole, Meloncon's collection initiates a broader scholarly conversation centered on issues of accessibility in various technical communication contexts.