Janna Wong

1 article
University of Southern California

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Janna Wong's work travels primarily in Technical Communication (100% of indexed citations) · 1 indexed citations.

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  • Technical Communication — 1

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  1. Preferences for Written and Spoken Expressions of Thanks Among American Professionals
    Abstract

    Expressing thanks in the workplace involves thoughtfulness and skill. Based on a gratitude journaling exercise over the course of a month by 58 American professionals (Study 1) and a survey of over 1,200 American professionals (Study 2), this research demonstrates the many written and spoken ways in which professionals value receiving thanks in low-effort, high-effort, minor-accomplishment, and major-accomplishment situations. The research suggests gratitude expressions can be interpreted through media synchronicity theory and social comparison theory. A variety of training and teaching approaches are offered.

    doi:10.1177/2329490620973002