Abstract

Expressing thanks in the workplace involves thoughtfulness and skill. Based on a gratitude journaling exercise over the course of a month by 58 American professionals (Study 1) and a survey of over 1,200 American professionals (Study 2), this research demonstrates the many written and spoken ways in which professionals value receiving thanks in low-effort, high-effort, minor-accomplishment, and major-accomplishment situations. The research suggests gratitude expressions can be interpreted through media synchronicity theory and social comparison theory. A variety of training and teaching approaches are offered.

Journal
Business and Professional Communication Quarterly
Published
2021-03-01
DOI
10.1177/2329490620973002
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Citation Context

Cited by in this index (1)

  1. Business and Professional Communication Quarterly

Cites in this index (2)

  1. Business and Professional Communication Quarterly
  2. Business and Professional Communication Quarterly
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