Previous research in computer-mediated communication in both the classroom and the workplace has found that patterns of interaction may differ between individuals communicating face-to-face versus communicating via a computer network. This present study, using a case study methodology, sought to analyze and compare the language of groups of business writing students as they communicated both face-to-face and on a real-time computer network. The study found that during network meetings, participation was more equal, responses tended to be more substantive and text specific, and students were more willing to offer direction than during face-to-face meetings. In addition, students reported a more positive evaluation of their network sessions.

This Qualitative study sought to determine whether four high- and four low-apprehensive first-year college writers responded differently as peer evaluators of writing in a face-to-face group versus a group that communicated via an electronic-mail network. An analysis of recorded group “conversations” revealed that high apprehensives exhibited different strategies than low apprehensives for informing group members about writing during both face-to-face and e-mail sessions. Furthermore, high apprehensives during e-mail sessions participated more and offered more directions for revision than during face-to-face meetings. When revising subsequent to group meetings, high apprehensives reported relying more on group comments received during e-mail sessions than group comments received during face-to-face sessions.