Individual and work characteristics are used in telecommuting plans; however, their impact on telecommuting success is not well known. We studied how employee tenure, work experience, communication skills, task interdependence, work output measurability, and task variety impact telecommuter productivity, performance, and satisfaction after taking into account the impact of communication technologies. Data collected from 89 North American telecommuters suggest that in addition to the richness of the media, work experience, communication skills, and task interdependence impact telecommuting success. These characteristics are practically identifiable and measurable; therefore, we expect our findings to help managers convert increasing telecommuting adoption rates to well-defined and measurable gains.

Technology use and adaptation are the center of attention in research on virtual teams. Through empirical observations from six interpretative cases of virtual teams, we suggest conceptualizing the relationship between technology-use practices and collaborative practices as a technology-alignment process. We define technology alignment based upon four key perspectives on technology-use practices: continuous iterative process, reflection-on-action activities, malleability and reconfigurability, and transformation. Moreover, we show how these four key perspectives influence the design, the outcome, the task processes, and the socioemotional processes of the particular virtual team.