IEEE Transactions on Professional Communication Mar 2011 Open Access

An Empirical Investigation of the Impact of Individual and Work Characteristics on Telecommuting Success

Ozgur Turetken Toronto Metropolitan University ; Abhijit Jain Northern Michigan University ; Brandi Quesenberry ; Ojelanki Ngwenyama Toronto Metropolitan University

Abstract

Individual and work characteristics are used in telecommuting plans; however, their impact on telecommuting success is not well known. We studied how employee tenure, work experience, communication skills, task interdependence, work output measurability, and task variety impact telecommuter productivity, performance, and satisfaction after taking into account the impact of communication technologies. Data collected from 89 North American telecommuters suggest that in addition to the richness of the media, work experience, communication skills, and task interdependence impact telecommuting success. These characteristics are practically identifiable and measurable; therefore, we expect our findings to help managers convert increasing telecommuting adoption rates to well-defined and measurable gains.

Journal
IEEE Transactions on Professional Communication
Published
2011-03-01
DOI
10.1109/tpc.2010.2041387
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Topics
labor and working conditions
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Citation Context

Cited by in this index (2)

  1. Duong et al. (2023)
    Distress Coping Responses Among Teleworkers
    IEEE Transactions on Professional Communication
  2. Lowry et al. (2014)
    Partial Least Squares (PLS) Structural Equation Modeling (SEM) for Building and…
    IEEE Transactions on Professional Communication

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    Communication patterns in distributed work groups: a network analysis
    IEEE Transactions on Professional Communication
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