Shu Zhang

1 article
University of Twente ORCID: 0000-0002-1700-9883

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Who Reads Zhang

Shu Zhang's work travels primarily in Technical Communication (60% of indexed citations) · 5 total indexed citations from 2 clusters.

By cluster

  • Technical Communication — 3
  • Other / unclustered — 2

Counts include only citations from indexed journals that deposit reference lists with CrossRef. Authors whose readers publish primarily in venues without reference deposits will appear less central than they are. See coverage notes →

  1. How Large Information Technology Companies Use Twitter: Arrangement of Corporate Accounts and Characteristics of Tweets
    Abstract

    Twitter is widely used by companies to reach various stakeholders, but how they use this social media platform is still unclear. To investigate how companies use Twitter, this study analyzes the content of the Twitter accounts of four large information technology companies, focusing on the arrangement of different Twitter accounts and on message characteristics (content, message elements, and communication strategies). The results show that companies used architectures of different Twitter accounts to serve various stakeholder groups. The companies’ tweets covered diverse topics within the corporate, marketing, and technical communication domains. The tweets focused more on providing information and promoting action than on facilitating dialogue.

    doi:10.1177/1050651920932191