The authors analyze the ability of ChatGPT to generate effective instructions for a consequential task: taking a COVID-19 test. They compare the output from a commercial prompt for generating these instructions to those provided by the test manufacturer. They also analyze the input, the prompt itself, to address prompt-engineering issues. The results show that although the output from ChatGPT exhibits certain conventions for documentation, the human-authored instructions from the manufacturer are superior in most ways. The authors conclude that when it comes to creating high-quality, consequential instructions, ChatGPT might be better seen as a collaborator than a competitor with human technical communicators.

This article offers a theoretical intervention into the work on posthumanism in technical and professional communication (TPC), an intervention that encourages the field to recognize relationships between objects and users in different ways. Our intervention draws on the work of Deleuze and Guattari to reimagine how TPC tends to think about the concept of assemblage. We apply this other view in makerspaces, illustrating what it buys us for practice and theory in complex sociotechnical contexts.

The COVID-19 pandemic created major disruptions in technical communication classrooms everywhere. Although technical communication instructors are used to teaching in a variety of contexts and settings, adopting a flexible approach in the first place will allow them to be better prepared for the changing dynamics of an unpredictable world. The authors present an approach that constructs pedagogical scaffolding to emphasize outcomes, interactions, relationships, and projects. These interrelated aspects form a coherent vision that can support both pedagogical planning and real-time decision making in specific instructional situations.

Integrating and using technology in the technical communication classroom is an ongoing interest and challenge for the field. Previous work tends to focus on best practices and other types of generalized advice, all of which are invaluable to teachers. But this article encourages teachers to also pay attention to sociotechnical forces and dynamics in local settings. It explains how a cartography of affect can be useful in demonstrating how technologies become imbued with meaning and significance in particular pedagog-ical contexts. The authors illustrate the value of this mapping practice through a case study of iPad integration and use in a technical communication service course and its teacher-training course. They also provide examples of heuristic questions that can guide critical cartography projects in local settings.

Overall, the chapters in "Solving Problems in Technical Communication" provide an accessible introduction to major topics in the theory and practice of technical communication. The texts' focus on the context of communicators makes the book appropriate for technical communication majors at the undergraduate and graduate levels. Instructors of technical communication, including those who teach nonmajors, will find the discussion questions and literature overviews particularly useful. The editors of the book (Johndan Johnson-Eilola and Stuart A. Selber)state that the book is intended for "students who are learning about the field of technical communication" or professionals "interested in keeping up with new developments in the field." As members of the second cohort, the reviewers agree with that choice of audience wholeheartedly. As teachers of technical communication in an engineering college, they agree that the text is appropriate for students, but we would restrict the audience further, to students who plan to become technical communicators.

E-book devices (and devices that support e-books) are increasingly being integrated into the working lives of students and teachers. We discuss our pedagogical and institutional experiences with the Sony Reader in composition courses at both the graduate and undergraduate level, reporting on dynamics and challenges associated with three key literacy tasks: accessing texts, operating texts, and marking texts. We conclude with a heuristic that can help teachers and administrators adopt and design an e-book initiative.

This article offers a heuristic for conceptualizing the broad contours of electronic instruction sets as they have developed for and in online environments. The heuristic includes three interconnected models: self-contained, which leverages the features of fixed instructional content; embedded, which leverages the features of user-generated metadata; and open, which leverages the features of mutable instructional content. Although the models overlap to some extent, their distinctions help to illustrate the changing nature of online how-to discourse.

Academic institutions mediate online literacy practices in meaningful and significant ways. This essay explores the nature of that mediational process, using a visual-spatial method to map out and conceptualize dynamics and structures that have a bearing on the work of composition. A key argument is that composition teachers are intellectually positioned to influence institutional approaches to academic computing.x

Reviewed are Teaching Writing with Computers: An Introduction, edited by Pamela Takayoshi and Brian A. Huot, and Silicon Literacies: Communication, Innovation and Education in the Electronic Age, edited by Ilana Snyder.

This article presents the history, purposes, outcomes, and significance of the CCCC Outstanding Dissertation Award in Technical Communication during its first five years. It analyzes the topical areas and research methods of the 34 dissertations nominated for the award from 1999 to 2003, as well as the evaluations of the judges. Methods of the nominated dissertations are interpretive (41%) and empirical (59%), but many dissertations combine methods. In the empirical category, qualitative methods (17) outnumber quantitative methods (3). The most frequent topical areas are workplace practice (8), rhetoric of the disciplines (7), and information design (6). Topics that are not widely investigated include issues of race and class and international communication.

Although computer literacy amounts to a complex set of interconnected capacities, teachers of writing and communication have tended to ignore functional issues, which are crucial to many aspects of online work. This essay reimagines the functional side of computer literacy, arguing for an approach that is both effective and professionally responsible.

Graduate education in technical communication should provide students with an expansive view of the field. Toward that end, we offer a three-dimensional framework that represents technical communication as a robust, diverse, complex whole. Although the framework aims towards coherence, it embraces contradiction. That is, the framework represents a totality but does not purport to be the only possible representation. Key to the framework is our belief that the gap between theory and practice can actually be productive. Almost all binaries encourage overly simplistic understandings. But we should not allow the goal of remediating the binary to close off the important tensions that can allow the field to advance. This very gap is actually one of the few sites in which new ideas and approaches can be forged.

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By examining computer‐related courses and faculty rationales for offering such courses, this article broadly examines how and why we commonly use computers in technical communication classrooms, and in what ways our current instruction may or may not move beyond skill building to include literacy and humanistic issues. It then broadly outlines three pedagogical challenges that lie ahead as we use computer technologies to support our teaching efforts over this decade and during the next century.