Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication <b>Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication</b> , by Jason Swarts, Louisville, CO, Utah State University Press, 2018, 171 pp., $24.95 (paperback), ISBN: 978-1-60732-761-5, $19.99 (eBook), ISBN: 978-1-60732-762-2