Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication , by Jason Swarts, Louisville, CO, Utah State University Press, 2018, 171 pp., $24.95 (paperback), ISBN: 978-1-60732-761-5, $19.99 (eBook), ISBN: 978-1-60732-762-2: by Jason Swarts, Louisville, CO, Utah State University Press, 2018, 171 pp., $24.95 (paperback), $19.99 (eBook) ISBN: 978-1-60732-761-5, ISBN: 978-1-60732-762-2

John L. Seabloom-Dunne

doi:10.1080/10572252.2019.1689091

Technical Communication Quarterly Apr 2020

Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication , by Jason Swarts, Louisville, CO, Utah State University Press, 2018, 171 pp., $24.95 (paperback), ISBN: 978-1-60732-761-5, $19.99 (eBook), ISBN: 978-1-60732-762-2: by Jason Swarts, Louisville, CO, Utah State University Press, 2018, 171 pp., $24.95 (paperback), $19.99 (eBook) ISBN: 978-1-60732-761-5, ISBN: 978-1-60732-762-2

John L. Seabloom-Dunne Pennsylvania State University

Abstract

The practice of helping users accomplish tasks with various technologies has long been a central concern for technical communicators. For Jason Swarts, this activity sits at the core of technical c...

Journal: Technical Communication Quarterly
Published: 2020-04-02
DOI: 10.1080/10572252.2019.1689091
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Topics: technical communication
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