In this article, we answer questions about user experiences and responses to an augmented reality (AR) app that represents "real" animals that users can photograph with themselves or in their world. We analyze user interview data and photography to see if and how participants think about care for these animals after playing the app. We found that participants only discussed care in regard to information presented to them outside of the photography mechanic and often created distancing narratives when using the photography mechanic. In response to these findings, we present design takeaways for future AR designers and potential applicability of our method to the field. Additionally, we present the methods that we developed in this study for more general AR photography research.

I last heard from Dr. Lawrence about two weeks before she died when she responded to my request for her expertise: Dr. Neefe, Attached are my comments on the 2 surveys. I'm concerned about the length of the POE survey in particular...It's long and I'm assuming if people are responding to this this [sic] on their way out of the building, they are not going to give it the careful thought and reflection that many of the questions require. But maybe I have the context of the survey wrong... I hope my comments are helpful --- this is such an exciting project, Halcyon

I last heard from Dr. Lawrence about two weeks before she died when she responded to my request for her expertise: Dr. Neefe, Attached are my comments on the 2 surveys. I'm concerned about the length of the POE survey in particular...It's long and I'm assuming if people are responding to this this [sic] on their way out of the building, they are not going to give it the careful thought and reflection that many of the questions require. But maybe I have the context of the survey wrong... I hope my comments are helpful --- this is such an exciting project, Halcyon

This article is the introduction to the second of two Communication and Design Quarterly special issues focused on conceptualizations of infrastructure. While there are more continuities than differences between the themes and methodologies of articles in the first and second issues, this second issue leans towards articles that have taken up infrastructure as it pertains to writing and rhetoric. This introduction frames the value of infrastructure as a metaphor for making visible how writing and rhetoric structure and enact much of our world, especially for writing pedagogy. In addition, this article concludes by introducing the six contributions in this issue.

This article provides an overview of technical content marketing and examines the audiences and messaging for technical product messaging, which differ from general consumer products. Notably, technical products, particularly those in innovative categories, require a varying marketing strategy throughout the technology adoption lifecycle as products appeal to customers with different attitudes towards technologies. Especially, content marketing for innovative technologies requires an understanding of the technical consumers' (or audiences') psychological motivations and needs, which have yet to be reviewed in the technical communication literature. In this article, the foundations of marketing innovative technical products are explored, with a specific focus on the messaging strategies as it changes to educate and persuade different categories of technology consumers during different phases of the technology adoption lifecycle. For new technical products and categories of products, the messages and channels of information evolve as the technical innovation progresses from the early market to a mainstream market, with both requiring adaptation to different audience segments and in response to emerging competitive pressures. For the majority of technical innovations, the technical content marketing strategy and messaging is a long-term investment for change to reach different consumer groups at the appropriate stage of the technical product life cycle.

The foreword, written by Judy Z. Segal, begins with a brief dialogue between a patient and a nurse that illustrates the effects of discursive actions on health and medicine. It is a dialogue between a patient and a nurse, reminiscent of stories of ancient cartographers who mapped their changing and uncertain worlds through stories, discovering ever new riches in a world that wasn't flat. In the same way, contemporary thinkers in health and medicine are discovering the treasure in exploring rhetoric and technical communication across traditional boundaries. These authors move through previously uncharted territory with story and new questions that extend the boundaries of our individual bodies. They explore important questions of individual human agency and how that intersects with social and rhetorical theory. Critical questions new to medicine in the twenty-first century, such as resistance, power of representation, and where advocacy for health justice lies, are topics explored through a variety of lenses in this collection.

On June 12, 2020, the SIGDOC Executive Committee issued the following Response to Injustice on the SIGDOC website. We reprint the statement here in its entirety.

This experience report shares lessons learned from a multi-staged prototyping process, over a five-year period, that involved the creation and iterative development of a mobile platform and dozens of prototype examples of interactive locative-media artifacts, including locative journalism. Thematically linked to a public art collection, the mobile app was designed as a research instrument aimed at an external audience of passersby, actively using smartphones. This paper documents and outlines key decisions made about the platform and content in response to observed experiences. It also identifies emergent areas of research potential intertwined in the undertaking of such a prototyping process.

On behalf of SIGDOC and CDQ, we wanted to reach out to all of you and thank you for all you do in this difficult time. Our organization's greatest strength is in its members, and we hope you are all staying as safe and sane as possible while COVID-19 changes the way we work and play. SIGDOC has yet to reach an official decision on the viability or nature of our 2020 Conference in Denton, TX, but the Executive Committee along with this year's Conference Committee, lead by Stacey Pigg, are in consistent contact and weighing options. Above all else, our decision will be informed by the values that we have articulated as an organization, which are: valuing human well-being; engaging in financial stewardship; respecting labor; foregrounding accessibility; supporting early-career scholars; establishing continuity; managing community and networkbuilding; supporting innovation; valuing industry practices; and maintaining and facilitating interorganizational and international relationships. The option for SIGDOC 2020 that best addresses these core values will be the option we select. For now, we have confirmation that the proceedings publications will be moving forward and supported by ACM and included in the Digital Library regardless of the decision we make on the conference. This is great news, and fulfills our values in supporting scholarship and valuing the labor done by our authors, reviewers, and our program cochairs, Josephine Walwema and Daniel Hocutt, who have worked diligently in the midst of the pandemic. CDQ will continue to publish as often as we are able. We understand that our workflows have changed, dramatically for some of us. So while it may be that extra time is occasionally needed for a review, we remain committed to providing you as rapid turnaround as we can, and publishing cutting-edge research on communication design through our original articles, experience reports, and book reviews. In this issue, for example, we are pleased to share with you Sonia Stephens and Dan Richards' "Story mapping and sea level rise: Listening to global risks at street level," and Jennifer Roth Miller, Brandy Dieterle, Jennifer deWinter, and Stephanie Vie's "Social media in professional, technical, and scientific communication programs: A heuristic to guide future use." These two excellent articles are accompanied by reviews of Jonanna Boehnert's Design, ecology politics: Towards the ecocene, reviewed by Ryan Cheek, and Christa Teston's Bodies in flux: Scientific methods for negotiating medical uncertainty, reviewed by Ella Browning.

The role of a book review is to serve the authors by bringing visibility to (and increasing the impact of) their work. For readers, it offers a snapshot so they can decide whether or not to invest in the book. For Communication Design Quarterly (CDQ) , book reviews should aim for an audience made of practitioners, teachers, and researchers. So, to resist the bifurcation between academic scholarship and practitioners, we recognize that many of our readers' concerns are shared. Books that are selected for review should be useful for scholars and practitioners alike. Similarly, reviews should aim to address shared concerns.

It is my sincere pleasure to author my first Editorial since joining Communication Design Quarterly as Editor in Chief in 2018. It is a real pleasure to work with the dedicated, inspiring group of people that form the Special Interest Group for Design of Communication, and a true honor to be trusted with the work of all who submit to CDQ 's pages.

Dear Reader, You've probably heard the story of the city of pigs before, that lovely allegory in Book II of the Republic , where Socrates attempts to prove that justice is not only desirable, but belongs to the highest class of desirable things: those desired for their own sake and consequence. But this is an important story to retell, as it frames the consequence of the scholarship contained in this issue on environmental justice and technical communication in a way that perhaps few other stories can.

This special issue asks us to refl ect on the transformative potential of disability studies to reimagine technical and professional communication (TPC). Informing this special issue is the notion that disability "enables insight---critical, experiential, cognitive, sensory, and pedagogical insight" (Brueggemann, 2002, p. 795). Rather than consider questions of access from the margins---e.g. after we receive a letter of accommodation from a student, when we need to satisfy a legal mandate, or when we turn to our organization's web accessibility checklist---disability studies places disability and difference at the center of our practices and pedagogies (p. 814).

Everything changes over time. Societies evolve, original technologies emerge, and the structure of products shifts to meet the needs of new situations. What constitutes a usable design will similarly change over time. For these reasons, it's important to regularly stop and assess where a field is and what it is doing to determine how well its activities reflect the context in which it exists. Usability and user experience design are no different. This issue of Communication Design Quarterly represents such a reflection and a re-thinking of where the field is at this point in time.

Using the data generated by both consumer- and medically-oriented wearable devices to assess and improve fitness, wellbeing, and specific health outcomes demands attention to the user experiences of such devices as well as to the kinds of claims being made about their promise (cf. Gouge & Jones, 2016). This special issue participates in such work by presenting case studies situated at the intersections of wearables, communication design, and rhetorical analysis that explore the health, justice, and wellness-oriented promises of specific wearables. In this introduction, we briefly survey the research on wearables in the fields of rhetoric and technical communication, preview the essays in the collection, and propose some areas for future work that might be of interest to technical communication, communication design, and rhetoric scholars.

Ray Gallon's collection The Language of Technical Communication attempts to standardize the terminology used in the field by offering concise definitions for 52 key terms, each authored by a contributor with relevant expertise. As a reference work, this book resists summarization. In this review, I will instead assess the text according to criteria appropriate for a reference: ease of use, selection of included terms, and quality of the definitions provided. Although Gallon forwards no explicit thesis, by prioritizing information related to content management, the book does make a claim about the future of communication design. Individuals who are new to the field or whose responsibilities are expanding into content management will find The Language of Technical Communication valuable, while scholars and experienced communication designers will appreciate the contributors' consistent emphasis on the future of the discipline.

Technical support, a traditional practice of technical communication, is rapidly changing due to the ubiquitous use of digital technologies (Spinuzzi, 2007). In fact, many technology companies now have dedicated Twitter accounts specifically for providing technical support to end users. In response to this changing technical support landscape, we conducted an empirical study of Twitter-based interactions among six companies and their customers in order to examine the nature of the emerging technical support genre on Twitter. Among other findings, we discovered technical support was widely sought among the customers of the companies studied (Comcast, Verizon, AT&T, Samsung, Hewlett Packard, and Dell) with nearly 200,000 tweets recorded in just a 38-day timespan. We also found a majority of individuals used Twitter to complain about a brand as opposed to seeking support for a specific technical problem. In our entry, we discuss the implications of these and other findings for technical communication practitioners and researchers who design for technical documentation in social media contexts.

The introduction to this special issue on the rhetorics of health and medicine charts the formation of an emerging field and its importance to communication design.

This poster brief describes ongoing research on user taxonomies in free internet pornography, examining tagging and filtering systems in two digital porn bulletin boards on the social network Reddit. These two communities.r/PornVids, a board for mainstream porn, and r/ChickFlixxx, a board for woman-friendly or feminist porn. offer unique insight into not only porn consumption patterns, but also ways of sorting pornography according to distinctly gendered preferences. The researcher concludes by describing future directions for empirical inquiry into internet pornography, making a case for the importance of affective considerations in user research and interface design.

Immediately, the Preface and introduction of Rex Hartson and Pardha A. Pyla's (2012) co-authored The UX Book: Process and Guidelines for Ensuring a Quality User Experience , grounds the reader in a specific overview of the practical and pedagogical components of the UX design process. The practical aspect of the text centers on what the authors call the UX lifecycle, a highly structured framework that orchestrates the many different design and evaluative stages of system or product completion. The pedagogical approach of the text is an awareness of audience that translates into a customizable book. Both authors encourage their readers to decide what parts of the text are of interest and to focus on those sections only. Central to the text's overall approach is the refrain "user experience is more than usability" (pg. xi). Within this approach, for instance, Hartson and Pyla address some of the ineffective metaphors that cloud or muddle the UX lifecycle process. Previous models often rely on testing, or lab-based metaphors that fail to generate a quality user experience. With the rise of design-oriented techniques today, the development process has been wrested from previously-held beliefs that a system or product can be generated independent of the user's environment.

I'd like to add my brief response to your discussion about research questions facing our discipline. I can immediately name two.

What is communication design? The term may represent, along with technical communication, information design, and content development, the latest permutation of how the work once known as technical writing has been re-named and re-professionalized. This is a reductive answer, of course, since the terms emphasize different qualities of that work and all are pinchy and baggy as generic descriptors. A different answer is that the term communication design captures an awareness that our field lacks a center. It has its genres and its processes, but as Johnson-Eilola and Selber (in press) argue, it is the focus on defining and solving problems in novel ways and in response to the exigencies of highly varied situations that underscores the importance of what we do. I prefer to see communication design as an embrace of that role, a recognition that the scope of our concern is broad: it is communication. It is also constructive work, aimed at producing concrete effects in the world. It is not just writing; it is design.