Colleges and universities across the United States are recognizing the public memory function of their campus spaces and facing difficult decisions about how to represent the ugly sides of their histories within their landscapes of remembrance. Official administrative responses to demands for greater inclusiveness are often slow and conservative in nature. Using our own institution and our work with local Indigenous community members as a case study, we argue that students and faculty can employ community-engaged, public-facing, digital composing projects to effectively challenge entrenched institutional interests that may elide or even misrepresent difficult histories in public memory works. Such projects are a nimble and accessible means of creating counter-narratives to intervene in public memory discourses. Additionally, by engaging in public discourses, such work helps promote meaningful student rhetorical learning in courses across disciplines.

This essay considers the difficulty of seeing systems of oppression—a challenging first step of writing for social change. I argue that service-learning faculty and public writing scholars have relied on outdated ways of thinking about racism and oppression, treating social issues as isolated instances of discrimination. Instead, by drawing from Michelle Alexander’s The New Jim Crow, I argue that we need to recognize that mass incarceration has created a new a racial caste system and is the root cause uniting many social problems. Mass incarceration and neoliberalism work together to exclude millions of people from economic and civic life, stain them with moral condemnation so that they remain invisible to the majority, and divert public attention from the flaws in our political and economic structures. I use examples from a local nonprofit to illustrate how this framework offers a new approach to servicelearning and public writing.

Young people have the potential to transform public perspectives about pressing social issues—if their audiences listen deeply to what they have to say. This article examines the ways that high school student participants in a community-university writing partnership employ self-disclosure, or emotion sharing, to encourage audiences to listen empathically to performances about complex social issues. Our analysis of two student performance pieces reveals rhetorical strategies that might promote empathic listening. We argue that empathic listening is a necessary precondition for the kind of collective community listening that can lead to social change.

espite my best efforts, I frequently found myself in the position that I feared most: sitting and being present with the family . . . In my other volunteer experiences, that isn't usually a requirement . . . I think that "doing" makes my encounters with injustice bearable for me. "Being" is hard, but maybe the act of being present with this family and allowing myself to be seen by them was a gift. It was a gift for me and it is something that will be with me for the rest of my life. -Student participant in Grassi and Armon, Chapter 16.

Service learning has become a feature in higher education in courses ranging from computer science and graphic design to English and the humanities. These courses are designed to provide "internship" experience and enable students to use skills they learned in the classroom in "real world settings. " These "real world settings, " however, exist in some rather well-defined economic, social, and political system. Tania Mitchell suggests that traditional approaches to service learning either assume that such projects are already inherently related to social justice or are simply concerned with other issues such as the teaching of some rather acontextual "workplace skills. " There exists, however, a growing recognition that service learning could enable students to recognize and more deeply understand the social and economic structures they are asked to work within. The aims of this "critical service-learning" approach include the redistribution of power in the service-learning relationship, the development of authentic relationships between the university and community, and an unapologetic movement toward the goal of social change. At my university there is an interest in providing service learning in more traditional workplace settings, but there are also faculty members who are attempting to use these projects to help students understand the contexts in which they live and work. This keywords essay details some recent scholarship in literacy and critical service learning. It is by no means a complete picture of the efforts in this area but, rather, presents some interesting service-learning projects that might be duplicated at other institutions. All the projects provide opportunities for students to gain an understanding of the economic, social, political, and, in one case, environmental contexts in which they live. Writing plays a primary role in facilitating such understanding. Lisa Rabin's article "The Culmore Bilingual ESL and Popular Education Project: Coming to Consciousness on Labor, Literacy, and Community, " details a servicelearning project featured in a Spanish class at George Mason University. The project offered an alternative to more "market-based" service learning. In 2009, Rabin had been contacted by labor organizers from the Tenants and Workers United (TWU) in Culmore, Virginia to possibly have some of her bilingual students offer an ESL course for day laborers who were also new immigrants

This essay presents perspectives on the range of potential reciprocity in literacy research and service learning, focusing attention on opportunities for individualized and institutional reciprocation, as observed by Takayoshi and Powell. Researchers and students involved in community-based research or service programs have several opportunities to give back to their research participants and service organizations. The more they are aware of these opportunities or can make these entities aware of these benefits and act upon them, the more productive such research and service can be to the field of literacy studies as well as to those who participate.

Prompted by Cushman’s and Grabill’s call to “ask and answer the difficult questions” about service learning (Reflections 2009), this article addresses the difficult question of “what happens when service learning goes wrong.” Authors engaged in family history writing and service learning with a local historical group. When the project was unable to be sustained, authors theorized a three-part methodological continuum of expectation, reality, and rectification to articulate the merits of failed attempts at service learning.