Journal of Business and Technical Communication

10 articles
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October 2017

  1. Beyond Flexibility and Convenience
    Abstract

    Online learning modes can provide convenience and flexibility to students. But communicating the value of online education in technical and professional communication should not end there. Program directors should rearticulate the narrative about the value of online graduate education beyond flexibility and convenience by reevaluating the ways that program assessment is designed and implemented. This pilot study suggests that a community of inquiry framework can help to communicate the value of the online learning environment to a variety of stakeholders, including prospective and current students, administrators, instructors, and potential employers.

    doi:10.1177/1050651917713251

April 2013

  1. Material and Credentialing Incentives as Symbolic Violence
    Abstract

    This article reports the results of a qualitative study on the joint publication of research articles by a group of supervisors and graduate students in an Iranian university. The results indicate that the ministry-regulated incentive system for publication had increased the research output of the participants. It argues that material and credentialing incentives for supervisors can be regarded as symbolic violence in the exercise of disciplinary power, which required that the participants form local communities of practice and interconnect with international journal reviewers to get their articles published.

    doi:10.1177/1050651912468886

April 2009

  1. The Technical Communication Research Landscape
    Abstract

    This article reports data from questionnaires assessing the day-to-day experiences that members of the technical communication field have in carrying out their research. The data revealed that most members experience at least some frustration and numerous constraints that prevent them from doing the kinds and amounts of research that they want to do and that may affect the quality of their research. In short, technical communication scholars face an array of challenges. This article presents examples of these challenges and ideas that respondents had both for lessening the challenges scholars face and for better preparing graduate students. It suggests several practical initiatives for addressing these challenges along with realistic strategies for implementing those initiatives.

    doi:10.1177/1050651908328880

October 2007

  1. Comments on Lab Reports by Mechanical Engineering Teaching Assistants
    Abstract

    Many engineering undergraduates receive their first and perhaps most intensive exposure to engineering communication through writing lab reports in lab courses taught by graduate teaching assistants (TAs). Most of the TAs' teaching of writing happens through their comments on students' lab reports. Technical writing faculty need to be aware of TAs' response practices so they can build on or counteract that instruction as needed. This study examines the response practices of two TAs and the ways the practices shifted after the TAs began using a grading rubric. The analysis reveals distinct patterns in focus and mode, some reflecting best practices and some not. It also indicates encouraging changes after the TAs started using the grading rubric. The TAs' marginalia became more content focused and specific and, perhaps most important, less authoritative and more likely to reflect a coaching mode. The article concludes with implications for technical writing courses.

    doi:10.1177/1050651907304024
  2. Business Communication Needs
    Abstract

    How should we teach international business communication? What role can multiculturalism play in the business communication classroom? Can we identify a set of business communication requirements that are valid across different cultures? This article enters this discussion by presenting a small empirical study of the business communication needs expressed by postgraduate students in a North Cyprus university and comparing it to similar studies conducted in the United States and Singapore. The findings reveal some interesting correspondences between the needs expressed by students in these different countries. In addition, the multicultural environment of the North Cyprus university studied suggests that multicultural interaction increases students' sensitivity to the need for a nonethnocentric approach to international communication. The findings also indicate that respondents in multicultural settings may be more inclined to engage in groupthink because of their heightened awareness of cultural differences and their wish to avoid conflict.

    doi:10.1177/1050651907304029

July 2007

  1. Rethinking the Articulation Between Business and Technical Communication and Writing in the Disciplines
    Abstract

    In a profound sense, the teaching of business and technical communication (BTC) is always already the teaching of writing in the disciplines (WID). Yet the WID dimension of BTC is often hard to see. The question this article addresses is, How might the North American tradition of BTC communication courses be more consciously—and effectively—articulated with the disciplines? The article reviews some of the research literature concerning the value of articulating BTC with WID in undergraduate education and program descriptions of such efforts to examine what BTC has done, is doing, and might do in the future to strengthen WID in BTC.

    doi:10.1177/1050651907300452

April 1996

  1. Legal Literacy and the Undergraduate Curriculum
    Abstract

    Teachers of professional writing should try to integrate legal literacy into undergraduate writing courses in order to provide students with the kinds of literacies that many instructors and researchers want to promote in classes today. On one level, the almost complete exclusion of legal writing from most undergraduate professional writing classes should be reconsidered. This practice fails to meet the needs of a significant number of students who are considering careers in the legal profession. This neglect allows the legal system to remain a mystery to our students. This article analyzes how current literacy theory supports the integration of legal writing into the undergraduate curriculum and examines some of the relationships between rhetoric and legal writing pedagogy.

    doi:10.1177/1050651996010002007

October 1994

  1. Teamwork
    Abstract

    This article describes a team-based project developed for undergraduate students in both business communication and business statistics classes in a small, midwestern college. More than 94% of the students endorsed the usefulness of the project, which was designed to help them develop communication competencies in multiple areas: working in teams, writing collaboratively, participating in meetings, and giving and receiving constructive criticism. The project presents a model of collaboration between instructors in business departments.

    doi:10.1177/1050651994008004004

October 1993

  1. Remapping Curricular Geography
    Abstract

    Most discussions of disciplinarity start by claiming an emerging group as constituting a discipline or a profession and authorizing that group by locating appropriate research foci, programs for graduate education and undergraduate certification, professional societies, and central professional meetings. Our discussion examines the field of professional writing, focusing not so much on defining it as a discipline as on working out its curricular geography, an activity that will affect its status in both academy and industry. To that end, we explore the status of professional writing within the department of English by (a) briefly examining the problem of defining professional writing; (b) reviewing several theoretical positions within English that have provided a status for professional writing—literature, rhetoric/composition, business and technical writing—to expose the competition for control of the term and to surface the implications of accepting these various groups on their own terms; and (c) considering the curricular status to which professional writing might aspire by sketching a geography that positions professional writing in a new space within English.

    doi:10.1177/1050651993007004001

January 1990

  1. Toward an Understanding of Gender Differences in Written Business Communications: A Suggested Perspective for Future Research
    Abstract

    Empirical studies of gender-based language differences have provided con flicting, discreet conclusions that have little relevance for business- communications instruction. This paper presents informally collected obser vations of male and female students in undergraduate and graduate business- and technical-communication courses. Calling for future formal studies to verify its findings, this study concludes that people-intensive work experience modifies gender-based language differences in written business communica tions of undergraduate and graduate students. However, instruction in audi ence analysis, tone, content design, and style also modify these gender differences. If formally supported, these observations would help teachers argue for the value of business-communications instruction in helping stu dents develop varied and androgynous communication styles important for job-related communications.

    doi:10.1177/105065199000400102