Drawing on the work of experiential learning experts such as John Dewey to show that one of the foundational objectives of service-learning is to encourage civic engagement, this article argues that students who undertake work in a business environment can develop a strong sense of their roles as citizens. It offers a case study of a workplace communication course to argue that experiential learning in for-profit companies has the potential to allow students to both participate in and critique corporate cultures, learning to act ethically, responsibly and democratically as agents of change.

Over the last several years, service-learning has become a burgeoning area in technical and professional communication studies. In addition to offering pedagogical strategies and theoretical approaches, the scholarship in this area to date points to several concerns for the continuing growth of high-quality service-learning in our field: 1) building reciprocal, sustained community partnerships, 2) developing robust approaches to reflection, and 3) assessing how well models of service-learning achieve their objectives.

In response to recent calls for internationalization and greater social relevance in professional communication teaching and research, this article links service-learning pedagogy with participatory action research (PAR) methods. A multi-year collaborative project in Kenya illustrates both the challenges and the positive outcomes of international partnerships, which include increased intercultural communication skills, significant contributions to the literature, invigoration of teaching and curriculum, and the development of global civic awareness among all participants. In their recommendations for faculty interested in developing similar partnerships, the authors highlight the importance of understanding the theoretical foundations of service-learning pedagogy and PAR methods, and advocate for the incorporation of exploratory site visits, pre-departure preparation for both students and faculty, critical reflection, efforts to ensure reciprocal benefits, and ongoing outcomes assessment.

Insights from activity theory—specifically, David Russell’s synthesis of activity theory with genre theory—suggest ways to understand and ease problems of clashing expectations encountered in professional writing classes that use a client-based assignment model for service-learning.

This article describes a service-learning-based capstone course for MA students in Professional Writing and Editing at the University of Cincinnati and illuminates the potential advantages of service-learning on an advanced level. Of particular benefit are the rhetorical and ethical challenges that partnerships with nonprofits can raise, requiring students to draw not only on their writing and design skills but also on their informed judgment. Our experience suggests, however, that, for students preparing for writing careers, the goals of “doing good” or “becoming good citizens,” often cited as desirable outcomes for service-learning, should be secondary to the goal of developing a strong professional ethic.

In a recent study of Harvard University students, Richard Light documents that for the over 400 students he interviewed the “most important and memorable academic learning [occurs] . . . outside of classes.” His findings are not surprising. Evidence is mounting that courses and activities that link service and learning in some kind of reciprocal relationship with a community partner, allowing students to use their knowledge in service of others, are among the most effective and meaningful learning experiences. These experiences allow students to develop substantive field knowledge, hone their abilities in problem solving, and deepen their sense of social responsibility (Checkoway; Ehrlich; Giles and Eyler; Marcus, Howard, and King; Youniss and Yates). In this volume we invite readers to explore a number of models for such activities through a diverse and exciting conversation about service-learning in professional communication.

Early, theoretically informed program assessment can be particularly beneficial for professional and technical writing programs that seek to incorporate and sustain service-learning approaches. This article adapts Burkean pentadic analysis for use as a form of institutional critique and illustrates the power of this method through a case study of its application at one state university. The method helps practitioners to understand and respond to the complex motives that drive service-learning programs within their local scenes as they extend their work beyond the university into the community.

Service learning as a pedagogy and its partner, community based research, have both made productive interventions into prison and jail life, greeted many times with relief by administrative staffs no longer funded for what some politicians call the “extras” of education. From the inside, administrators and inmates join those on the outside—ex-inmates, educators, concerned family members, students and other citizens—to stimulate intellectual and practical engagements between the separated communities that prison engenders. Many of the activities and programs discussed in these pages have started new conversations that reach beyond the walled and barred “homes” of the incarcerated.

This article discusses a service-learning project for an English Composition class, focusing on the theme of incarcerated women. Through class projects, which included a book drive and research for the group Prison Watch, the students and teacher learned to negotiate the tricky demands of audience and worked to develop a new model of successful service learning.

Editors’ Note: This photo essay, created by an undergraduate student at Howard University enrolled in a service learning class taught by Arvilla Payne-Johnson, preserves and documents the graffiti at the now closed Washington D.C. area Lorton Prison. The essay highlights a genre of hidden literacies claimed by inmates even in spaces of vast power differentials and exaggerated social control. We suggest that readers inspired by this project to pursue similar work also consult Jeff Ferrell’s Crimes of Style: Urban Graffiti and the Politics of Criminality (NY: Garland, 1993), Ralph Cintron’s Angels’ Town : Chero Ways, Gang Life, and the Rhetorics of Everyday, and Pete Vandenberg et al.’s “Confronting Clashing Discourses: Writing the Space between Classroom and Community” in Reflections 2.2 (Spring 2002): 19-39.

Bruce Herzberg is Professor and Chair of the Department of English at Bentley College. He is the author of several articles on service learning, including "Community Service and Critical Teaching," published originally in CCC and reprinted in a number of anthologies, and "Public Discourse and Service Learning," published in JAC . He is also the author, with Patricia Bizzell, of The Rhetorical Tradition and Negotiating Difference. He began teaching service-learning courses in 1991, and one such course was a research site for Tom Deans's book on service-learning, Writing Partnerships.

This article compares ten English composition courses - six taught with traditional methodologies and four incorporating service-learning. Four instructors, each of whom taught both the traditional and service-learning versions of the composition courses, and one hundred twenty-eight students were involved in the study. The authors demonstrate that service-learning improves students’ attitudes toward civic engagement and social responsibility, sense of personal efficacy, and understanding of the complexity of social issues while enabling students to meet traditional standards for proficiency in the composition course.

Is service-learning of value for community college students who have very limited time and who do not need to “be exposed” to the neighborhoods in which they live? Yes. Service-learning can be a vital bridge connecting community and college for students who frequently are the first of their family or friends to go to college, who have more confidence in their street skills than in their academic skills, and who see real needs in their communities. However, service learning will only benefit these students if it evolves from and responds to the realities of their lives.

This article adopts the perspective of rhetorical theory to examine student, teacher, and client assessments of community service writing projects created by students in a technical writing course. The study compares both students’ and clients’ assessments of the benefits of the service-learning experience and the teacher’s and clients’ evaluations of the documents. It highlights significant discrepancies in the teacher and client assessments stemming from different views of the rhetorical situation. Analysis of these differences leads to recommendations concerning best practices for organizing, evaluating, and conducting classroom research on community service writing in a technical writing context.

This article underscores the importance of examining community-based writing in practice. It traces the evolution of an "International Connections" service-learning project from a well-intentioned add-on to a thoughtful and critical component of a writing course. Distilling best practices from recent service-learning literature, the article concludes with a call for 1) integration of the service-learning project within the goals and activities of the writing course, 2) critical pedagogy and academic rigor, 3) mutuality/ reciprocity, and 4) diverse discourses (personal, civic, and academic) that invite students to write for, about, and with community partners for a variety of purposes.

Professor of Political Science and former Director of the Feinstein Institute for Public Service at Providence College, Rick Battistoni is a distinguished author in the field of political theory with a principal interest in the role of education in a democratic society. As Campus Compact's Engaged Scholar for Civic Engagement, Battistoni has published a recent volume, Civic Engagement Across the Curriculum, and has been involved with the development of their Engaged Department institutes and toolkit. Battistoni currently directs Project 540, an ambitious new program that gives over 100,000 high school students nationwide the opportunity to talk about issues that matter to them and to turn these conversations into real school and community change (www.project540.org).

In his introduction to Life Stories, a collection of New Yorker Profiles, David Remnick confesses that "the Profile is a terribly hard form to get right." Conceived as a form to describe Manhattan celebrities, the genre now travels widely and along all emotional and occupational registers. One quality runs through many of the best Profiles, though, notes Remnick: a sense of obsession. The Book Man is one student's foray into the genre of the Profile. It was written in an Introduction to Creative Nonfiction course and is based on her service-learning experiences for which she earned an optional fourth credit.

The authors argue that writing-intensive service-learning courses extend the lessons of first-year composition courses by teaching students how to understand and negotiate differences between the discourses of the academy and those of community-based organizations. While first-year writing courses lead students through successive approximations of a generalized academic discourse in the relative safety of the composition classroom, service-learning courses create conditions in which students must confront clashing discourses in action. This article present s vignettes of three different courses, one of which intentionally tapped into the discourse tensions the students faced and the other two of which encountered these tensions as impediments to successful teaching problems that could be overcome in future versions of the courses. The challenge of negotiating competing discourses will inevitably be part of any service-learning course that involves extensive writing, the authors conclude; hence this issue should be addressed explicitly in readings, class discussions, and student papers. When addressed directly, the friction between discourses can become a teachable space where teachers can help students explore options for addressing dissonance, and so provide everyone involved with an opportunity for transformation.

This paper describes methods to study the impact of service-learning on the writing performance of students in first-year college composition. Linguistic and rhetorical features commonly identified as affecting judgments of writing quality are compared to holistic essay ratings to assess the impact of different teaching and learning contexts on writing performance.

Examination of the Compass Learning Community shows that service-learning, when integrated into first-year learning communities, expands each student s ability to determine a college major in an informed manner. The combination of a first-year writing course linked with an academic course in career discovery provided students with a variety of opportunities for experiential learning about ways of understanding work as well as structured opportunities to reflect on their experiences. Students were enabled to think critically about their strengths, predispositions and values and to consider the implications of their self-discovery for college major and career choices. In the Compass program, service-learning provided the crucial experiential link in students critical assessment of their place in the college community and the community at large.

Review of Charting A Hero’s Journey by Linda A. ChisholmNew York: The International Partnership for Service Learning, 2000

Review of Writing Partnerships: Service-Learning in Composition by Thomas DeansUrbana, IL: NCTE, 2000

When service-learning educators of future generations look back at the development of the field, they may well point to three events at the turn of the century as watershed moments in service-learning research.

Carol Weinberg, who passed away this summer after a courageous battle with cancer, played a crucial role in preparing the soil for Reflections to grow and flourish. She was the first professor to hold the France-Merrick Chair of Service-Learning at Goucher College and was nationally recognized for the interdisciplinary service-learning senior capstone course she designed. The winner of the Baltimore Playwrights Festival award for her plays Every Suzie and Sal, Keeping the Faith, and Freedom Summer, Carol was also the author of The Transition Guide for College Juniors and Seniors: How To Prepare for the Future.

The critical lenses provided by the author’s framing of the domains of charity, civic engagement and social action highlight the assumptions and implications of different service-learning models. Classroom practices and writing assignments are interrogated for their affinity with each of the domains and their inherent power to shape students’ reading of the world.

At a moment when multiculturalism is inspiring new directions for studying non-fiction, new literary genres are emerging, including the oral history narrative. This essay explores the value of the oral history narrative through its recovery in a service-learning course. Interrogating questions of genre, subjectivity, ethics, and composition, this paper affirms the place of oral history recovery in the composition classroom and proposes innovative strategies to remake a basic assignment into an interdisciplinary event.

This article examines the implications of service-learning educators’ commitments to community literacy for professional development in higher education. It places stories of professional development in composition studies within the context of community literacy needs and of broader debates about tenure and promotion practices. The article proposes a set of questions that challenge compositionists to draw on community-based work to redefine professional development in rhetoric and composition studies.

This essay explores the many benefits of adding a community-based writing component to the first year composition course. It looks closely at the self-selected projects of 25 freshmen at a large suburban university to show how service-learning creates a context in which students can gain greater control over their own literacy and learn more about self and others.

This article investigates the successes and failures of an upper-level service-learning composition course on the theme of “literacies” in order to uncover the particular challenges of engaging in community-based critical teaching in a faith-based institution. It identifies a religiously grounded form of noblesse oblige revealed in students’ literacy autobiographies and proposes pedagogical interventions to engage students in considering their own and their institutions’ ideological assumptions about literacy and service.

In the past few years, many English departments have welcomed the burgeoning area of service-learning into their curriculums, a development which Adler-Kassner, Cooks and Watters consider a “microrevolution” in the area of college-level composition (1). While compositionists have become increasingly thoughtful about different models for community-based writing – in Tom Deans’ schema, writing for, about or with the community – the literature has yet to explore the definition of “community” integral to each of these approaches. As Joseph Harris pointed out in his article “The Idea of Community in the Study of Writing” a decade ago, the idea of community has “extraordinary rhetorical power” yet the word “community” has no negative term; in fact, the term “community” is not even found in a college-level thesaurus. What and where is the ubiquitous “community” talked about in the service-learning literature? Is one community the same as the other? Are we all talking about one generic community or does the term vary from writing to writing? By uncovering the over-reliance on this term, we may begin to see why those who write on this subject do little to define the meaning of community.

In the service-learning writing courses I teach at Wright State University, my academic goals seem simple. I want my students to improve their writing skills and to develop civic literacy. The special challenge of achieving these objectives begins to come into focus in defining civic literacy. In my courses, I define it as having the ability to critically examine the complex social situations that create and perpetuate needs in our communities and an awareness of our responsibility as literate individuals to address those needs.

Based on the belief that students produce better writing when they are personally engaged in the writing topic, the University of Arizona’s Composition program is working to integrate service-learning into a variety of the courses it offers. Research to date suggests that composition students and instructors feel a greater sense of purpose and meaning when they believe that their work will have tangible results in the lives of others.

This essay describes a series of assignments that I have used in Writing and Social Issues, a first-year writing course that features service-learning. These assignments should prove useful to those interested in the relationship between community-based writing instruction and first-year courses that focus on the student’s transition from high school to college.

Tom Deans chairs the CCCC Service-Learning Committee established in 1999. An assistant professor of English at Kansas State University, Deans is the author of Writing Partnerships: Service-Learning in Composition (NCTE, in press).

Editors’ Note: This article originally appeared in COLLEGE CYBERBRIEF, an electronic newsletter sent to members of the Colelge Section of TEACH2000. Reprinted with permission of the National Council of Teachers of English. The list of electronic resources appeared in Adler-Kassner’s CyberBrief; we’ve updated the list a bit and added some print materials.

The title of this article means in triplicate. “True Stories from Philadelphia” is the title of the Project WRITE (Writing and Reading through Intergenerational Teaching Experiences) web site (http://www.temple.edu/CIL/WRITEhome.htm). “True story” also smacks a bit of gossip, the confession of some difficulty. And the phrase “true stories,” itself perhaps an oxymoron, also describes the type of epistemologically self-conscious writing I hope students generate in my service-learning composition classroom.

The State of Maryland requires students to complete 75 hours of service-learning in order to graduate from high school. The mandate also requires that preparation, action and reflection be part of that service. I am a ninth grade English teacher at Sherwood High School in Sandy Spring, MD and the school’s volunteer coordinator. I believe so strongly in the service-learning requirement that I try to incorporate a service-learning project into each ninth grade unit of study.

In the past fifteen years, American colleges and universities have embraced service-learning with active enthusiasm. Campus Compact, the national service-learning organization of university presidents, began in 1985 with three members; today, it has almost 700 member campuses where students annually engage in an estimated 22 million hours of service activities linked to their academic studies. Hundreds of faculty members have found their teaching invigorated as they have observed the impact of service-learning projects on the community and on students’ personal and intellectual growth.