IEEE Transactions on Professional Communication Sep 2003

Making contact in international virtual offices: An application of symbolic interactionism to online workplace discourse

K.St. Amant

Abstract

The online work environment brings with it factors that can create problems in crosscultural interactions. Technical communicators, therefore, need to understand how cultural communication expectations can affect discourse in IVOs. This article overviews one area-contact-in which cultural differences could cause online communication problems. The article also uses the theory of symbolic interactionism to examine these problems and to posit strategies for avoiding them.

Journal
IEEE Transactions on Professional Communication
Published
2003-09-01
DOI
10.1109/tpc.2003.816785
CompPile
Open Access
Closed
Topics
discourse analysis technical communication affect and writing
Export
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Citation Context

Cited by in this index (3)

  1. Shalamova et al. (2019)
    Evolving skill sets and job pathways of technical communicators
    Communication Design Quarterly
  2. Brewer (2010)
    Miscommunication in International Virtual Workplaces: A Report on a Multicase Study
    IEEE Transactions on Professional Communication
  3. Amant (2005)
    An Online Approach to Teaching International Outsourcing in Technical Communica…
    Journal of Technical Writing and Communication

References (12) · 1 in this index

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  2. 10.4018/978-1-878289-79-7.ch005
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  3. St.Amant (2002)
    When Cultures and Computers Collide: Rethinking Computer-Mediated Communication…
    Journal of Business and Technical Communication
  4. Blumer (1969)
    Symbolic Interactionism: Perspective and Method
  5. Griffin (2000)
    A First Look at Communication Theory
Show all 12 →
  1. Hu (1999)
    Encountering the Chinese: A Guide for Americans
  2. Varner (1995)
    Intercultural Communication in the Global Workplace
  3. 10.4018/978-1-59140-032-5.ch014
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  4. Richmond (1995)
    From Da to Yes: Understanding the East Europeans
  5. 10.4324/9781315256894-38
     ↗
  6. 10.4324/9781315256894-38
     ↗
  7. 10.1075/z.87.06wei
     ↗
CrossRef global citation count: 6 View in citation network → Build reading path →

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